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I played 300 euros and I lost them because of the machine now I would like this money back please I don't ask for more thanks

Ho giocato 300 euro e li ho persi per colpa della macchinetta ora vorrei indietro questi soldi perfavore non chiedo altro grazie

Dear Matteo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

Could you please clarify on what grounds do you request a full refund?

Looking forward to hearing from you.

Best regards,

Petronela

Dear Matteo,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.