The player from Italy had deposited 980 euros at 888 Casino, after which his account had been blocked and he was asked to provide documents for verification. He had complied with the request, but his account remained blocked. He had reported that the casino had stopped responding to his emails and the live chat was not functioning. The Complaints Team had attempted to mediate the issue, asking the player for additional information and contacting the casino multiple times. However, due to the lack of response from the casino, the complaint was marked as 'unresolved'. The player had been advised to contact the Agenzia delle Dogane e dei Monopoli, the Italian gambling authority, for further assistance.
Igrač iz Italije je uplatio 980 evra u kazinu 888, nakon čega mu je račun blokiran i zatraženo je da dostavi dokumente radi verifikacije. On je udovoljio zahtevu, ali mu je nalog ostao blokiran. On je prijavio da je kazino prestao da odgovara na njegove mejlove i da ćaskanje uživo ne funkcioniše. Tim za žalbe je pokušao da posreduje u problemu, tražeći od igrača dodatne informacije i kontaktirajući kazino više puta. Međutim, zbog izostanka odgovora iz kazina, žalba je označena kao „nerešena“. Igraču je savetovano da kontaktira Agenzia delle Dogane e dei Monopoli, italijansku upravu za kockanje, za dalju pomoć.
Automatski prevedeno:
Molimo vas da isključite AdBlock