Dana 27. decembra 2024. u 15:40 izvršio sam depozitnu transakciju od 1800 PLN koristeći svoju debitnu karticu. Kao i kod većine transakcija, obrađen je preko nekog čudnog operatera plaćanja — ovog puta preko NOVE. Iznos je naplaćen u evrima, ukupno 420,80 evra. Sredstva su skinuta sa moje kartice, ali depozit još uvek nije stigao na moj račun, a prošlo je više od mesec dana.
Suočavanje sa korisničkom podrškom je kao udaranje u zid od cigle. Ovo je njihov odgovor:
„Detalji na čeku se ne poklapaju sa detaljima navedenim u aplikaciji. Poslali ste sredstva na račune trećih strana."
Kako mogu da pošaljem sredstva na račune trećih strana? Ranije istog jutra, napravio sam još jedan depozit preko istog operatera plaćanja i sve je prošlo u redu. Ovo je jednostavno krađa 1800 PLN. Danas, 4. februara, takođe sam izvršio depozit koristeći bankovnu karticu. Sredstva su odbijena, ali aplikacija je prikazala poruku u kojoj se navodi da je moj depozit otkazan, a sredstva još uvek nisu vraćena. Oni bukvalno varaju ljude iznova i iznova.
Danas je iznos bio 135 PLN. Prošli put je bilo 1800 PLN. Ukupno su mi ukrali 1935 PLN.
Možete li učiniti nešto povodom ovoga?
On December 27, 2024, at 15:40, I made a deposit transaction of 1800 PLN using my debit card. As with most transactions, it was processed through some strange payment operator—this time through NOVA. The amount was charged in euros, totaling €420.80. The funds were deducted from my card, but the deposit has still not arrived in my account, and more than a month has passed.
Dealing with customer support is like hitting a brick wall. This is their response:
"The details on the check do not match the details provided in the application. You sent the funds to third-party accounts."
How could I possibly send funds to third-party accounts? Earlier that same morning, I made another deposit through the same payment operator, and everything went through just fine. This is simply theft of 1800 PLN. Today, on February 4, I also made a deposit using my bank card. The funds were deducted, but the app displayed a message stating that my deposit was canceled, and the funds have still not been returned. They are literally scamming people over and over again.
Today, the amount was 135 PLN. Last time, it was 1800 PLN. In total, they have stolen 1935 PLN from me.
Can you do something about this?
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