Draga rgabiola,
Hvala vam što ste podnijeli žalbu. Žao mi je zbog toga.
Želio bih vas upozoriti da, ako vaši depoziti nikada nisu pripisani vašem kasino računu, jedino što možete učiniti je da kontaktirate svog dobavljača plaćanja. Moraju istražiti, ali imajte na umu da je to dug postupak koji traje otprilike mjesec dana. U tim slučajevima kazino ima vezane ruke. U međuvremenu, toplo bih preporučio da više ne polažete sredstva dok se izdanje ne riješi.
Možete li nas posavjetovati da li ste kontaktirali svog dobavljača usluga plaćanja? Moraju biti dio istrage. Da li ste u prošlosti uspješno polagali sredstva na svoj račun? Možete li pojasniti koliki je iznos deponovanog novca? Da li dobro razumijem da se radi o dva depozita (1.686 TRX i 24 EOS)?
Nadam se da ćemo vam moći pomoći da riješite ovaj problem. Unaprijed se zahvaljujem na odgovoru.
Srdačan pozdrav,
Petronela
Dear rgabiola,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue.
I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
Could you please advise if you have contacted your payment provider? They need to be part of the investigation. Have you deposited funds into your account successfully in the past? Could you please clarify how much was the deposited amount? Do I understand correctly it’s two deposits (1,686 TRX and 24 EOS)?
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
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