Ova kompanija me je zeznula sa 85.000 dolara. Deponovao sam 700 dolara ili tako nešto i osvojio smešan iznos igrajući uživo kazino bakaru - sve legitimno. Nakon što zatražim povlačenje, traže dokumente za verifikaciju. Svi su obezbeđeni. Čak i bankovni izvod koji pokazuje transfer sa mog bankovnog računa - sve se isplaćuje. Onda su mi zatvorili nalog bez navođenja razloga. Kontaktiram livechat i oni samo nastavljaju da se vrte u krugovima o bezbednosti naloga e-pošte i da se ovo pregleda. To je bilo 9. novembra. Zatvorili su moj račun i odbili da isplate bez navedenog razloga.
Na kraju sam dobio njihovog šefa korisničke službe Stivija Palmera koji mi je napisao jednu e-poštu u kojoj je rekao da „istražuju" i da se nisu javili. Doduše, rekao je da će potrajati do 21. da se javi. Ali još uvek nije odgovorio ni na jedno moje pitanje, naveo razloge za zatvaranje računa ili konfiskaciju stanja.
Ali prošlo je više od nedelju dana otkako su mi zatvorili nalog. Nema problema sa prevarom ili više naloga. Bilo koja pitanja za koja sam mislio da sam pokrenuo, a oni nastavljaju samo da kažu da istražuju. Dotični depozit je napravljen direktno sa mog jedinog registrovanog bankovnog računa. Ne mogu da razmišljam o bilo kakvim problemima i oni ih ne pružaju. Oni još uvek „istražuju" i čine sve što mogu da nađu način da to plate. Povremeno sam se kladio u kući mog prijatelja koji takođe ima BV nalog, ali mi imamo potpuno odvojene kuće, IP adrese, predali pojedinačne dokumente za verifikaciju, itd. Mi smo romantični partneri. Svako od nas ima svoje račune mesecima i oni su ranije uzimali depozite i plaćali isplate bez ikakvih pitanja. Zatvorili su njegov nalog bez navođenja razloga. Tražio je razlog pre 5 dana i bez odgovora.
Srećom, ja sam u Ontariju i imam određenu zaštitu prema zakonu Ontarija, ali s obzirom na iznos koji je u pitanju, trenutno je veoma zastrašujuće. Ne mogu da verujem šta se dešava. Čak sam morao da angažujem advokatsku firmu i oni su upoznati sa zakonima Ontarija i ne mogu da veruju šta se dešava. Pokušali smo da organizujemo telefonski poziv, poslali smo više mejlova sa zahtevom za više informacija o istrazi, bili potpuno transparentni u pokazivanju da su dotični depozit i dobici sve od MENE: da nema duplikata naloga. Nemam nikakav stvarni razlog za zatvaranje računa i konfiskaciju stanja, ali mogu samo da sumnjam u ove probleme s obzirom da sam koristio IP adresu svog prijatelja - to nije zabranjeno njihovim pravilima. Ono što je zabranjeno je da pojedinac kreira više naloga. Mi smo odvojeni pojedinci sa zasebnim adresama i zasebnim IP adresama. Dali smo svu dokumentaciju da to potvrdimo.
Ranije sam deponovao i osvojio malo i oni su mi platili. Pre par meseci. Dakle, samo SADA je problem jer govorimo o 85.000 dolara. Kako podmuklo od njih da pokušaju da pronađu tehničke detalje kada su već preduzeli moju akciju, isplatili, utvrdili legitimnost mog naloga, itd...
To su lasice; oni će naći svaki i svaki izgovor pod suncem da vam ne plate. Ovde, njihova neodređena „istraga" koja je u toku bez odgovora na BILO KOJE moje pitanje ne samo da je zaista loša praksa i postupanje u lošoj nameri, već me ostavlja potpuno u mraku u pogledu sigurnosti mojih sredstava. Moj advokat i ja moramo da zaključimo od čega su problemi i da ih rešimo. Bilo koja i sva pitanja su rešena. Jedina stvar na koju smo mogli da se setimo je prijavljivanje na istu IP adresu i postojala su dva depozita od 80 i 500 dolara od pre meseci sa zajedničkog bankovnog računa što njihovi uslovi ne zabranjuju, ali njihovi uslovi preciziraju da svi depoziti moraju biti sa računa bankovni račun/kreditna kartica ili dobici vlasnika su poništeni. Ponudio sam da vratim dobitke sa tih depozita samo da ovo već završim. To je 9 hiljada dolara. Zajednički nalog je na moje ime, samo podeljen. Ali u svakom slučaju, za stanje na mom računu sada, depozit je bio direktno sa mog jedinog registrovanog bankovnog računa, a ne sa nekog zajedničkog računa. 100% mog stanja je taj depozit sa mog bankovnog računa u isključivom vlasništvu i dobici koji su bili legitimni - kazino uživo - bez varanja, bez prevare, ništa.
Kada dobijete veliku, legitimnu i sa regulisanom knjigom, trebalo bi da budete isplaćeni. Kraj priče. Srećom, zakoni Ontarija predviđaju da kada zatvore vaš nalog, moraju da isplate vaše stanje.
Ažuriranje: rečeno im je da je istraga u toku, nije rečeno šta i zašto, ali će konačnu odluku doneti krajem sledeće nedelje. Bilo šta osim plaćanja 85.000 dolara manjeg dobitka dobijenog od zajedničkog depozita na računu od oko 9.000 dolara (koji je prethodno uplaćen i ja sam u dobroj nameri ponudio da vratim) bila bi nepravda. Nisu odgovorili ni na jedno moje pitanje ni na ponudu da mi isplate 85 hiljada dolara manje za dobitak od 9 hiljada dolara. $85.000 je u potpunosti izvedeno iz bankovnog depozita na moje ime i dobitaka od toga.
This company has screwed me out of $85,000. I deposited $700 or so and won a ridiculous amount playing live casino baccarat - all legitimately. After I request withdrawal, they ask for verification documents. All are provided. Even bank statement showing transfer from my own bank account - everything checks out. Then they close my account without providing any reason. I contact livechat and they just keep running in circles about emailing accountsecurity and that this is being reviewed. This was on Nov 9. They have closed my account and refused to pay out for no reason specified.
Eventually I got their head of customer service Stevie Palmer who wrote me one email saying they are "investigating" and haven't heard back. Granted he did say it would take until the 21st likely to hear back. But still he has not responded to any of my questions, provided reasons for the account closure or balance confiscation.
But it's been over a week since they closed my account. No issues of fraud, or multiple accounts. Any issues I could think I've raised and they continue to just say they're investigating. Deposit in question was made right from my own sole registered bank account. I cannot think of any issues and they aren't providing any. They are still "investigating" and doing whatever they can to find a way out of paying it. I have occasionally bet at my friend's house who also has a BV account, but we have completely separate houses, IP addresses, submitted individual verification documents, etc. We are romantic partners. We have each had our own accounts for months and they've taken deposits and paid withdrawals before without question. They closed his account for no reason provided. He asked for a reason 5 days ago and no response.
Thankfully I'm in Ontario and have certain protections under Ontario law, but given the amount involved, it's very scary right now. I cannot believe what is going on. I even had to get a law firm involved and they are familiar with the Ontario laws and cannot believe what is going on. We have tried to arrange for a phone call, sent multiple emails requesting more information on the investigation, been completely transparent in showing that the deposit in question and winnings in question are all from ME: that there's no duplicate account. I have no actual reason given for account closure and balance confiscation but I can only suspect these issues given I used my friend's IP address - that is not prohibited in their rules. What's prohibited is an individual creating multiple accounts. We are separate individuals with separate addresses and separate IP addresses. We've provided all documentation to confirm this.
I've previously deposited and won a bit and they've paid me. A couple months ago. So only NOW it's an issue because we're talking about $85,000. How sneaky of them to try find a technicality when they've already taken my action, paid out, established the legitimacy of my account, etc...
They are weasels; they will find any and every excuse under the sun not to pay you. Here, their indefinite "investigation" ongoing with no responses to ANY of my questions is not only really bad practice and acting in bad faith, but also leaves me completely in the dark as to the security of my funds. My lawyer and me have to infer what the issues are from and address them. Any and all issues have been addressed. The only things we could think of were the log-ins to the same IP and there were two $80 and $500 deposits from months ago from a joint bank account which their terms do not prohibit however their terms specify that all deposits must be from the account holder's bank account/credit card or winnings are voided. I’ve offered to return winnings from those deposits just to wrap this up already. That’s $9k. The joint account is in my name, just shared. But in any event, for the balance in my account now, the deposit was directly from my sole registered bank account, not any joint account. 100% of my balance is that deposit from my solely owned bank account and winnings that were legitimate - live casino - no cheating, no fraud, nothing.
When you win big, legitimately, and with a regulated book, you should get paid out. End of story. Thankfully the Ontario laws provide that when they close your account, they have to pay out your balance.
Update: been told the investigation is ongoing be not been told what or why but they will provide a final decision end of next week. Anything short of paying the $85k less winnings derived from the joint account deposit of about $9k (which was previously paid and I’ve offered in good faith to return) would be injustice. They have not responded to one question of mine or the offer to pay me out $85k less the $9k win. the $85k is entirely derived from a bank deposit in my sole name and winnings therefrom.
