Zdravo AK1982888,
Ja sam Mihal i preuzeo sam vašu žalbu. Pregledao sam ovaj slučaj, i samo da znate, raznovrsnošću i dostupnošću načina plaćanja ne upravlja isključivo kazino. Nekoliko faktora, kao što su Uprava za licenciranje, geolokacija, ugovori sa provajderima plaćanja i bankarska ograničenja, svi imaju veliki uticaj. Ako je način plaćanja bio dostupan za depozite, to ne znači nužno da će biti ponuđen i za isplate, takođe se može prekinuti u bilo kom trenutku. Nažalost, kazina su ponekad nemoćna i ograničena u ponudi načina plaćanja svojim klijentima.
Uprkos tome, kazino bi trebalo da bude u mogućnosti da ponudi bar neke opcije povlačenja. Pronašao sam ovo stanje u Uputstvima i uslovima kazina
Da li ste sigurni da ste uložili svoj depozit najmanje 1k?
Kontaktiraću kazino da rasvetlimo ovu stvar.
Pozivamo Alienbet kazino da se pridruži razgovoru.
Dragi Alienbet kazino,
Možete li dati više informacija o tome zašto igrač nije u mogućnosti da zatraži povlačenje?
Hello AK1982888,
I'm Michal, and I have taken over your complaint. I have reviewed this case, and just so you know, the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors, such as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.
Despite that, the casino should be able to offer at least some withdrawal options. I have found this condition in the casino T&Cs
Are you sure you have wagered your deposit at least 1x?
I will contact the casino to shed more light on this matter.
We would like to invite Alienbet Casino to join the conversation.
Dear Alienbet Casino,
Could you please provide more information on why the player is not able to request a withdrawal?
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