Prijavio sam se u kazino i sve je bilo dobro, elektronski sam verifikovan.
Deponovao sam nešto više od 300,00
Navedeni prag je bio 2000, pa sam mislio da sam za sada u redu za kic provere.
Ponovo sam pobedio, nisam imao problema sa sajtom je bilo zabavno igrati.. odlične igre itd
Odmah sam se povukao jer nisam želeo da ga kockam i radi dalje zaštite sam se isključio.
Znam da pod ukgc licencom 17 država ne mogu tražiti dalju ličnu kartu ako bi to mogli ranije. Nisu.
Takođe zakoni o samoisključenju kažu da samo vraćaju sva sredstva igraču i brišu bazu podataka. Nisu.
Duboko su zarili pete.
Objasnio sam svoju situaciju da imam terminalni rak, sve moje lične karte su kod mojih ćerki na sigurnom čuvanju.
I dalje ne bi dali sredstva.
Na kraju je moja ćerka donela moju vozačku dozvolu i nekoliko pisama.
U e-poruci (pogledajte u prilogu) piše da mogu poslati sve identifikacione podatke. Prepustio sam se i poslao im sve traženo.
Vozačka dozvola napred i nazad
Pisma adrese (na mojoj vozačkoj dozvoli)
Selfi
Video na kojem se prijavljujem i prikazuje moje transakcije.
Zatim sam sledećeg dana primio e-poštu, ovo više nije dovoljno dobro i morao sam da ih otpremim preko hooiu i rekao mi da se prijavim.
Nisu bili svesni mog samoisključenja
Pa su mi poslali link za mitek
Prvi broj učitavanja je bio noćna mora!!
Uspeo sam da razgovaram sa savetnikom u noći jer me je držao budnim. On je rekao da je video prihvatljiv kao i vozačka dozvola. Onda je moje pismo prihvaćeno. Mislio sam da je sjajno stići negde.
Bum, primio sam još jednu e-poštu jutros u kojoj se navodi da video nije dovoljno dobar i da ću morati da se prijavim na video i da pokažem sve detalje o ličnosti...njihove reči. Pitao sam svoju banku i oni su to snažno preporučili i protivi se mom Gdpr-u i ne bi trebalo da traže ovu vrstu dokaza.
Dao sam im više nego dovoljno kic čekova, ali oni nastavljaju da pomeraju stativu i nisam bliže primanju sredstava.
I signed up to the casino and all was well I was electronically verified.
I deposited just over 300.00
The terms stated threshold was 2000 so I thought I was ok for kyc checks for now.
I did hit a win again didn't have an issue with site was fun to play..great games etc
Withdrew immediately as I didn't want to gamble.it away and for further protection I self excluded.
I know under ukgc licence 17 states they can't ask you for further ID if they could of at a sooner point. They didn't.
Also self exclusion laws state they just return any funds to the player and delete data base. They haven't.
They dug their heels in deep.
I explained my situation I have terminal cancer all my ID is at my daughters for safe keeping.
They still wouldn't release the funds.
In the end my daughter did fetch round my driving licence and a few letters.
The email (see attached ) stated I could email all the identification. I give in and sent them everything requested.
Driving licence front and back
Letters of address (my driving licence has it on)
Selfie
A video of me logging in showing my transactions.
I then recieved an email next day this was no longer good enough and I'd have to upload them through hooyu and told me to sign in.
They wasn't aware of my self exclusion
So they sent me a link for mitek
First lot of uploads was a nightmare!!
I managed to speak to an advisor in the night as it was keeping me awake. He advised the video was acceptable as was the driving licence. Then my letter got accepted. Thought great getting somewhere.
Boom I received another email this morning stating the video wasn't good enough and I'd have to video logging in and showing all my person details...their words. I asked my bank and they strongly advised against this and goes against my gdpr and they should not be asking for this type of evidence.
I have supplied them with more than enough sufficient kyc checks yet they keep moving the goal post and I'm no closer to receiving funds.
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