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Dear Alwaysthe1,

Thank you very much for submitting your complaint.

I’m sorry to hear about your issue with this casino. I’m afraid I will need more information regarding your problem.

Please could you please explain more detail regarding the issue and how we may assist?

I will be waiting for your reply patiently.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear Alwaysthe1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.