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Good afternoon: on 9/11 I played the slot machine Betty, Boris... and the bonus paid me $17,560. I walked out with $25,500 and after 15 minutes I was back in and there was only $8,000 left. I have been cheated. I have a screenshot of the award.

Buenas tardes: el día 9/11 jugué a la máquina tragamonedas Betty, Boris...y en el bonus me pagó $17560. Salí con $25500 y a los 15 minutos volví a entrar y sólo quedaban $8000. Me estafaron. Tengo captura de pantalla del premio.

Dear karinavazquez,

Thank you very much for submitting your complaint and forwarding the relevant screenshot. I’m sorry to hear about your problem. Could you please forward your game history along with any relevant communication to petronela.k@casino.guru? Please confirm that you haven’t provided access to your account to anyone else.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Dear karinavazquez,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.