Dragi Maik1993k,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem u vezi sa bonusom na prvi depozit i neuplatom novčane nagrade.
Da bismo vam pomogli bolje i istražili situaciju, možete li nam dati više detalja tako što ćete odgovoriti na sledeća pitanja:
- Možete li da navedete iznos koji ste deponovali i da mi pošaljete link do bonusa za prvi depozit koji želite da aktivirate? Da li je bio uključen promotivni kod?
- Da li ste kontaktirali korisničku podršku kazina nakon što ste saznali da bonus nije pripisan na vaš račun?
- Da li ste već igrali neke igre sa svojim depozitom?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće.
Hvala unapred na odgovoru.
Srdačan pozdrav,
Veronika
Dear Maik1993k,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding the first deposit bonus and the cash prize not being credited.
In order to assist you better and investigate the situation, could you please provide us with more details by answering the following questions:
- Could you please specify the amount you deposited and send me a link to the first deposit bonus you wanted to activate? Was there a promotional code involved?
- Did you contact the casino's customer support after you found out that the bonus had not been credited to your account?
- Have you played any games with your deposit already?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Veronika
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