AllySpin Casino - Igrač veruje da je njegova isplata odložena.

I have been trying desperately to get them to verify my withdraw ( this is not the first withdraw I made and the otter one was fine) I was promised a lot daily when I talked to them until I meet a guy called Magnus he kicked me out from the chat and I'm now totally blocked from live chat and they refuse to answer my emails even though I have been patient and asking for some resolution or compensation .

can you please help me resolve this matter ?

and hoe do i file a complaint on Magnus ? I don't think its right to have a person like that working in allyspinn help desk .

can you help me to look into this ?

I fear I'm being scammed

and the more I talked to alyspinn help desk the more they convinced me that they really don't know nothing as the never have any contact with nova forge finance department.. so all they can do is make eksjuses that doesn't lead to anything else but confusion and misstrust.

Dear p6h6zvkxqy,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

how can I file a complaint directly to nova forge/allyspinn hr about Magnus blocking me from the chat ?

i will contact you again next week when its been 14 days

Dear p6h6zvkxqy,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No new information and it’s past 14 days now .. just the same automated answers on repeat .. I don’t think they know to much themselves as they are probably working in a call center and have limited reach to Allyspinn.

what can I do to get my money back

This allyspinn scam center is under the license of nova forge ltd . Is it any point to report them to the local police in the city where they keep theirs offices ?

the owner of nova forge / allyspinn is also hiding his identity behind dns .. hos does these criminals get away with this ?

Plz help me

Dear p6h6zvkxqy,

Can you please advise if your account has been fully verified and if you have accumulated your balance with a bonus or real money?

Additionally, please forward the communication between you and the casino to nikolas.b@casino.guru for further review.

Awaiting your response.

Regards,

Nick