Zdravo Tomikaro1234,
Hvala vam puno što ste podneli žalbu i zaista mi je žao što čujem za vaš problem sa AMPM kazinom. Dozvolite mi da vam postavim još nekoliko pitanja pre nego što krenemo dalje.
- Možete li da nam kažete od kada je vaš nalog u potpunosti verifikovan?
- Da li ste se kladili iznad 12PLN pre nego što ste završili uslove klađenja ili posle?
- Kada ste poslednji put razgovarali sa kazinom i o čemu se radilo?
Radujem se vašem odgovoru.
pozdrav,
Nick
Zbog povećanog obima pritužbi u ovo doba godine, molimo za strpljenje dok čekamo naše odgovore. Cilj nam je da objavimo svaku žalbu u roku od 48 sati od podnošenja, ali zadržavamo do 7 dana da odgovorimo na sve naknadne komentare. Pored toga, imajte na umu da će možda biti potrebno malo duže da vaša žalba bude dodeljena rešavaču, jer trenutno upravljamo sa preko 900 žalbi.
Vaše razumevanje je veoma cenjeno. Želimo vam ugodne praznike, a mi ćemo vam se javiti što je pre moguće.
Hello Tomikaro1234,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with AMPM Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when is your account fully verified?
- Did you bet above 12PLN before finishing the wagering requirements or after?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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