Igrač iz Švajcarske nezadovoljan je kasinom RTP (povratak na igrača) i nepostojećom kasino podrškom. Ponovno smo otvorili ovu žalbu prema zahtjevu igrača. Nakon detaljnijeg ispitivanja ovu smo žalbu odbili kao neopravdanu.
The player from Switzerland is dissatisfied with the casino’s RTP (Return to Player) and nonexistent casino support. We’ve reopened this complaint as per the player’s request. After a closer examination, we rejected this complaint as unjustified.
Igrač iz Švajcarske nezadovoljan je kasinom RTP (povratak na igrača) i nepostojećom kasino podrškom. Ponovno smo otvorili ovu žalbu prema zahtjevu igrača. Nakon detaljnijeg ispitivanja ovu smo žalbu odbili kao neopravdanu.
Ja sam ovaj kasino već šest mjeseci, pišem svaki dan 34 e-maila, ali nažalost nitko ne daje odgovor. Pišem Konstanca, mi to kažemo s odgovorima, nažalost, nema odgovora, a šansa za dobit je nikad, ali nikad nije moguća
I have been this casino for six months now I write 34 emails every day but unfortunately no one gives an answer I write Constance has it we say with the answers give unfortunately no answer and winning chance is never but never possible
Ich bin jetzt seit sechs Monate diese Casino ich schreibe jeden Tag 34 E-Mail aber leider gibt niemand Antwort ich schreibe Konstanz hat sie sagen wir bei den Antworten geben leider sie geben keine Antwort und gewinne Chance ist nie aber nie möglich
Dragi Mirom,
Hvala vam puno na podnošenju žalbe. Želim vas obavijestiti da ne možemo napraviti slučaj isključivo na osnovu onoga što opisujete.
Ako imate više informacija koje bi pomogle našem slučaju, pošaljite mi ih. Trebat će nam više detalja i informacija kako bismo mogli shvatiti čitav problem u potpunosti. Koji je razlog zašto ste pokušavali kontaktirati kazino? Postoje li sredstva koja igra kazino? Radujemo se što ćemo vam se javiti.
Srdačan pozdrav,
Petronela
Dear Mirom,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing.
If you have more information that would help our case, please forward it to me. We will need more details and information, so we could understand the whole issue completely. What is the reason why you were trying to contact the casino? Are there any funds being held by the casino? Looking forward to hearing from you.
Best regards,
Petronela
Dragi Mirom,
Produžujemo tajmer za 7 dana. Imajte na umu da ćemo u slučaju da ne pružite tražene podatke u zadanom roku, odbiti vašu žalbu.
Dear Mirom,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Nažalost, ovaj slučaj odbacujemo jer igrač nije odgovorio na naše poruke i pitanja. Stoga nismo u mogućnosti nastaviti s daljnjom istragom ili predložiti moguća rješenja.
Igrač može ponovo otvoriti ovu žalbu u bilo kojem trenutku.
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
Ponovno smo otvorili ovu žalbu prema zahtjevu igrača. Želimo ovom slučaju dati još jednu priliku da se riješe i pomognu obema uključenim stranama da dođu do zadovoljavajućeg zaključka.
Komentari igrača:
"Pozdrav, imam velikih problema s ovom adresom kasino. Ja igram ovaj kasino svaki dan tokom šest mjeseci. Ovaj kasino daje vrlo dobar bonus usamljen i bonuse svaki put. Ali ako uzmete 1000 pornića, morate igrati najmanje šest sati nakon što možete platiti znam da ovaj put moraju izgubiti sve. Drugi problem za ovu Christine nisam siguran. Imao sam problem zbog svog računa Napisao sam gotovo 100 e-mailova na vašem chatu razgovarao sam sa svakim zaposlenim koji je čuo moje probleme ali nisu dali bilo koji odgovor i brzo se završavaju. Razgovarao sam što sam se već registrirao, ali razgovor me blokira, ne žele čuti moje probleme. Ne želim razgovarati s šefom, oni uopće ne daju ništa. 20 godina igram puno kockarnica, ali nikada ne radim najgore za kupce zbog zadovoljstva kupaca dajem nulu za ovo kasino !!! Sljedeće na ovom Kastneru izgubio sam puno gela d, ali od danas ne želim igrati više "
We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach to a satisfactory conclusion.
Comments from the player:
" Hello i have big problems this address casino i play this casino every day for six months.this casino gives very good bonus lonely and bonuses every time.But if you take 1000 porn you have to play at least six 7 hours after you can pay out you know this time They have to lose everything. Other problem for this Christine I am unsure. I had a problem because of my account I wrote almost 100 emails on your chat I spoke to every employee they heard my problems but they did not give any answer and They close chat quickly. I was shocked I have already registered but chat they block me they don't want to hear my problems I don't want to speak to boss they don't give anything at all. I've been playing a lot of casinos for 20 years but I never do Worst seen for customers for customers satisfaction i give zero for this casino !!! next at this Kastner i had a lot of gel d lost but as of today i don't want to play anymore"
Dragi Mirom,
Želim vas obavijestiti da ne možemo napraviti slučaj isključivo na osnovu onoga što opisujete.
Ako imate više informacija koje bi pomogle našem slučaju, pošaljite mi ih. Trebat će nam više detalja i informacija kako bismo mogli shvatiti čitav problem u potpunosti. Koji je razlog zašto ste pokušavali kontaktirati kazino? Postoje li sredstva koja igra kazino? Radujemo se što ćemo vam se javiti.
Dear Mirom,
I want to inform you that we cannot make a case solely based on what you are describing.
If you have more information that would help our case, please forward it to me. We will need more details and information, so we could understand the whole issue completely. What is the reason why you were trying to contact the casino? Are there any funds being held by the casino? Looking forward to hearing from you.
Pozdrav, prepravljam probleme koji igram u ovom kazinu već šest mjeseci. Plaćam više od tvojih 20.000 Fr. Nikada prije nisam pobijedio. k. daju vrlo dobar bonus za depozit, na primjer, platio sam 150 Fr. uz bonus on ima 900 Fr..O. k. dobiti vrlo dobar novac od novca, ali nažalost, kad dobijem ovaj bonus, nema besplatnih okreta, ne pobjeđujem u pola sata 1 sat, izgubio sam sve i sa ovih 900 Fr. maksimum sam osvojio 1600 Fr. ali nažalost niste mogli platiti igru šest ili 8 sati bez pauze koju možete platiti kasnije !!! ove sate morate izgubiti. kad imam problema pišem korisničku službu, ne brišite svoje probleme ako pišem puno ne daju mi odgovor, kažu molim vas pišite putem e-maila, ali problem e-maila ne dobijam odgovor. Opet pišem korisničkoj službi ali mi ne daju odgovor !!! Nažalost, moji problemi su poverenje !!! Ova kasarna je za mene poznata i presretna !!! Već 20 godina igram u mnogim kockarnicama. k. Mnogo sam izgubio, ali malo toga sam i pobijedio, ali ovaj kazino je automatski, uvijek morate biti izgubljeni. I druga kockarnica telefonom bih se mogla obratiti osoblju kojem bih se u svako doba mogla obratiti, ali to nije moguće i služba za korisnike me uvijek blokira !!! vidio da ovaj kazino nema šanse za pobjedu!
Hello I am rewriting my problems I have been playing this casino for six months. I pay over your second 20,000 Fr. I had never won before. k. they give very hear deposit bonus of for example I paid 150 Fr. with bonus he has the 900 Fr..O. k. get very good bonus money but unfortunately when I get this bonus there are no free spins I don't win in half an hour 1 hour I lost everything and with this 900 Fr. maximum I had won 1600 Fr. but unfortunately you could not pay out play six or 8 hours without a break you can pay out later !!! these hours you have to lose it. when i have problems i write customer service don't delete my problems if i write a lot they don't give me an answer they say please write by e -Mail but problem e-mail I do not get an answer. I write customer service again but they do not give me an answer !!! Unfortunately my problems is trust !!! This barracks for me is familiar and happy !!! I have been playing for 20 Years many casinos. k. I lost a lot but I also won a little bit but this casino is automatic you always have to be lost. And other casinos by phone I could contact staff I could contact at any time but this is not possible and customer service always blocks me !!! saw this casino has no chance of winning!
Hallo ich schreibe meine Probleme noch einmal ich spiele seit sechs Monate diese Casino.Ich bezahle über dein zweiter 20 .000Fr.Ich hatte bis jetzt nie einmal gewonnen.O. k. sie geben sehr höre einzahlen Bonus von zum Beispiel ich bezahlte 150 Fr. mit Bonus er hat den 900 Fr..O. k. bekomme ganz gute Bonus Geld aber leider wann bekomme ich diese Bonus kommt keine Freispiele ich gewinne gar nicht in der halbe Stunde 1 Stunde ich verloren alles und mit dem diese 900 Fr. Maximum ich hatte 1600 Fr. gewonnen aber leider sie könne nicht auszahlen Sie müssen sechs oder 8 Stunden ohne Pause spielen Sie können nachher auszahlen!!!Diese Stunden sind Sie müssen das verloren.Wann habe ich Probleme ich schreibe Kundendienst Sie löschen meine Probleme nicht wenn schreibe ich viel sie gebe mir keine Antwort sie sagen bitte schreiben Sie per E-Mail aber Problem E-Mail bekomme ich keine Antwort.Ich schreibe wieder Kunde Kundendienst aber sie gebe mir gar nicht Antwort!!!Leider meine Probleme ist Vertrauen!!!Diese Kaserne für mich ist und vertraut cklich!!!Ich spiele seit 20 Jahre viele Casinos.O. k. ich hatte viel verloren aber ich hatte gewonnen auch ein bisschen aber diese Casino ist automatisch man muss immer verloren.Und andere Casinos per telefonisch ich konnte kontaktieren mit Mitarbeiter ich konnte jederzeit kontaktieren aber hier ist das geht nicht und Kundendienst blockiert immer mich!!!Ich habe gesehen diese Casino hat keine Gewinne Chance!
Pokušao sam doći do kasina mnogo puta jer sam mislio da postoji problem na mom računu jer nisam mogao izgubiti svaki dan, izgubio sam desetke hiljada bodova tokom šest mjeseci i zatražio sam ocjenu
I tried to reach the casino many times because I thought there was a problem in my account because I couldn't lose every day, lost tens of thousands of points for six months and would ask for a rating
Ich habe viele Male versucht, das Casino zu erreichen, weil ich dachte, es gäbe ein Problem in meinem Konto, weil ich jeden Tag unmöglich verliere, sechs Monate lang Zehntausende von Punkten verloren habe und um eine Bewertung bitten würde
Ništa nisam napisao da bih išta radio, pisao sam da upozorim druge ljude ili da iznesem svoje mišljenje o ovom kazinu, ili sam dijelio svoje iskustvo u tom kazinu, nisam mogao ni na koji način pobijediti, nema šanse za pobjedu Kažem drugim ljudima koji to samo govore
I didn't write anything to do anything, I wrote to warn other people or to give my opinion on this casino, or I shared my experience at this casino, I couldn't win in any way, there is no chance to win, I tell other people who are just saying this
Ich habe nichts geschrieben, um etwas zu tun, ich habe geschrieben, um andere Leute zu warnen oder um meine Meinung zu diesem Casino zu sagen, oder ich habe meine Erfahrungen in diesem Casino geteilt, ich konnte in keiner Weise gewinnen, es gibt keine Chance zu gewinnen, ich sage anderen Leuten, die dies nur sagen
Nažalost, nakon prikupljanja svih potrebnih informacija ovu žalbu odbacujemo neopravdano. Žao nam je što vam nismo mogli pomoći s ovim, ali molim vas, ne ustručavajte se kontaktirati nas u budućnosti ako naiđete na bilo koji problem sa ovom ili bilo kojom drugom kasinom. Tu smo da pomognemo.
Unfortunately, after gathering all the necessary information we are rejecting this complaint us unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.