Art Casino - Sredstva igrača su zaplenjena.

Hello I want to complain the art casino still from my money I tried to withdraw the money and I didn't know it was not possible to withdraw 680 dollars not only 100 so they cancel and take 680 dollars from me I so i go caht live with am and I tall theam to bring my money back and the say is not possible I want this money back pl help

Dear litalb221,

Thank you very much for submitting your complaint. I’m sorry to hear about the trouble you’re facing with Art Casino and your withdrawal. Let’s try to get to the bottom of this together.

To understand your situation better, could you please clarify the following details?

• Were you playing with an active bonus when you accumulated the $680, or were these winnings from real money without any bonus restrictions?
• Did you receive any part of your winnings, or was the entire $680 canceled?
• When you attempted to withdraw, did the casino provide any specific reason for why you could only request $100?

Could you forward any relevant communication you had with the casino regarding this issue, such as emails or live chat transcripts, to petronela.k@casino.guru? This will help us better understand their reasoning and assist you effectively.

Your cooperation is really important here—having all the necessary details will allow us to proceed with your case and push for a fair resolution.

I hope we will be able to help you resolve this issue as soon as possible. Meanwhile, we appreciate your patience after you reply and we investigate the issue.

Thank you in advance for your reply and cooperation.

Best regards,

Petronela

I did not play with bonus money; I deposited 20 dollars and received 20 free spins. I finished the 20 spins with a win of one and a half dollars, and then I continued playing. The casino canceled my winnings and claimed that I could not withdraw the money because I played with bonus money, which is not true. My win of 1000 dollars occurred long after the bonus was inactive. This was the excuse given by the live chat agents. I read that this is not the first case of this happening, and I saw on your site at least two other similar cases. It seems to be a recurring issue with this casino site, and I ask you to do everything possible to return my winnings. I have sent the details of my conversations with the casino agents, and I do not intend to remain silent about this; I will report them to the authorities because this behavior is completely unacceptable. I hope you can succeed in recovering my winnings. Thank you for your efforts to help me, and I hope there will be results from your end.

hi I have provided the bouns not be active and my big win not was from the bouns look the time the I dispute 10:37am in moring and big win was in 8:42 pm evening  

how mach time is Take to casino to ‏response to my answer to the case ‏i also think why they take for me the money and not bring back to my account and let meAnd why didn't the casino return the money to my account and actually confiscate my money and let me spend the money according to the law they claim I didn't comply with and take and confiscate it from me, it's just a fraud which takes them a long time to respond

Hi litalb221,

Thank you for reaching out and providing details about your issue. I understand that you believe your winnings were unfairly canceled, and I’d like to clarify a few things to better assess your case.

You mentioned that you received 20 Free Spins as part of your deposit. Based on the casino’s bonus terms, this appears to be part of the Extra Free Spins Bonus, which is issued in connection with a deposit bonus. The specific rule states:

"In order to get Extra Free Spins Bonus, players need to claim bonus code ART20 before making a deposit of a minimum of 20€. Free spins are issued in connection to a deposit bonus."

• Could you confirm if this is the bonus you received?
• Additionally, to fully review your case, could you forward your complete game history? This will help us determine exactly when and how your winnings were generated. Please send this information to my email at petronela.k@casino.guru.

Looking forward to your response.

hello I send you in email my history of my games i send history the I find but I could not find history whan i start to Play ithink you need to ask the history from the casino I think they are trying to hide the previous I mean the history the i start to play in moring because I didn't find it and that also raises suspicion

Hi litalb221,

Thank you for your response.

To move forward with your case, could you please forward a screenshot of your bonus history as well? This will help us verify the details of the bonus you received and give us more insight into your situation.

I look forward to your reply.

lisen What is this panpong game? I want a residence permit. I want the money taken from me. It seems to you that it is more for the good of the casino than the player's interests. If this panpong is enough, bring me a residence permit and that's it. I'm sending you the documentation of the bonus and this time I want a residence permit. What's the deal?

helloI want to how mach time is Take form casino to answer i red in oder case the happen same thing happened to me I want to know whan i getting the answer

helloI get answers from

Hi litalb221,

I understand you're frustrated, but I still don’t have the exact details of which bonus you redeemed, which is why I requested a screenshot of your bonus history. Unfortunately, I haven’t received it yet.

• Could you please provide that?

According to the casino’s bonus rules, you can find the full details here: Bonus Terms and Conditions. Based on the rules, if you redeemed a bonus with a $20 deposit, your maximum cashout would be $100. This is in line with their policy, which states that bonuses with a deposit requirement allow a maximum withdrawal of 5 times the deposit amount.

10.1.3 Bonuses that are received with a no-deposit requirement (free spins, cashback, cash reward, money reward or any other form of received bonus or cashback or money reward) have a maximum withdrawal limit of 50 EUR, 50 CHF, 50 AUD, 50 CAD, 500 NOK, 200 BRL or 200 PLN. In case bonus received is more than 50 EUR, maximum withdrawal in that case is 5 times received amount. Bonuses that comes with a deposit requirement (clause 10.2,10.3) have limits on withdrawal of 5 times deposit amount. Any balance above maximum withdrawal amount is forfeited manually once player reach maximum withdrawal amount or when player requests withdrawal.

1. I’d like to confirm if you have received $100 or if there’s still an issue.

Looking forward to your reply.

"It's not right! As I explained, I deposited $20, from which I earned $1.75 over twenty rounds. This is simply a scam that you and the casino are involved in together. You should be ashamed! The casino unjustly took money from me.

As I mentioned, I played throughout the day, and when I credited my winnings in the evening, the bonus was no longer active. Let them take the $680 and go to hell! I thought you would do justice, but I was clearly mistaken.

Kep letting the site take advantage of players by setting policies however they please, especially when a player wins big amounts. If I hadn't had that bonus, the exact same thing would have happened!

So stop! The $680 belongs to me! But apparently, someone else is taking a share—maybe even you! Enjoy the money that was stolen.

But don't worry, I am in contact with players who have had similar experiences. Together, we will reach out to the press and publish an article about you and the casino site, exposing your cooperation and how you are involved in the casino's fraud. We will use all possible platforms—Facebook, Instagram, TikTok, and Twitter—to inform the public worldwide.:

Hi litalb221,

I understand that you are frustrated, but I must remind you that we have zero tolerance for abusive language and false accusations. If you continue with this behavior, your Casino.Guru account will be permanently banned. We are an independent platform committed to fairness, and we will not tolerate threats or baseless claims.

This is the final request for you to provide a screenshot of your bonus history, which was already requested. This document would clarify the entire issue and allow us to assess your complaint properly. If you fail to provide it, we will not be able to assist you further.

Regarding your claim about the winnings cap, please understand that when a maximum withdrawal limit applies, any amount above the cap is not real money—it is only a fictional balance. No one "takes" this extra money, and it is certainly not distributed to the casino or anyone else. These are standard bonus conditions, and players agree to them when redeeming bonuses.

We are giving you one last opportunity to cooperate and provide the requested information. If you genuinely want a fair resolution, please send the screenshot of your bonus history so we can properly review your case.

Lisen i dont understand what do you menet to and Why don't you demand it from the casino itself? Listen. I'm not threatening. I will really do everything I said. I will trample on the casino. And you know why, because it's one big scam. I've collected a lot of material from both your website and other websites. Newspapers that are very interested in this issue have already contacted me. It's a shame. I didn't do it to get the money back. I'm doing it because I care about other people in the dumps.

If you mean

This my history of my bouns you i don't know way but I get filing the you in propers do hart life to player just not give the money is bolung to me

Dear litalb221,

Thank you for your continued communication. I understand that this situation has been frustrating for you, and I want to assure you that we are here to assist you in resolving it.

However, in order to proceed with your complaint, we need to clarify some points. As previously mentioned, your statements about whether you played with bonus funds or not are unclear. This is why we requested your bonus history, as it would help us verify the details of your gameplay. Unfortunately, the screenshot you provided did not contain the necessary information such as dates, which is why we cannot use it to assess your case.

To ensure we can move forward and investigate your complaint properly, could you please contact the casino and request a detailed game history? This document will help us verify whether a bonus was active during your gameplay and allow us to proceed with a fair review of your case.

We sincerely want to help resolve your concerns, and we are giving you one more opportunity to provide this essential information. Please understand that without it, we will not be able to continue with your complaint.

Thank you for your understanding and cooperation. We look forward to receiving the requested information.

Dear litalb221,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player to our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.