B-Bets kazino koristi prljavu i neetičku strategiju kako bi izbegao da mi plati iznos koji sam osvojio igrajući u onlajn kazinu.
Da objasnim: Tražili su nekoliko dokumenata kao dokaz identiteta; kao što su: dokaz o prebivalištu, lična karta, dokaz o računu u virtuelnim novčanicima kao što su Neteller i Astropai itd. Sva tražena dokumenta su dostavljena uredno.
Ispostavilo se da se među traženim dokumentima nalazi i jedan sa sledećim karakteristikama: „3) Nedavni izvod sa bankovnog računa na koji je tražena isplata. Izvod sa bankovnog računa ne može biti stariji od 2 meseca i mora biti vidljivo prikazan datum izvoda, ime i prezime, trenutna adresa uneta na račun igrača i IBAN. Isplata se ne može izvršiti ili može biti značajno odložena ako se takav dokument za verifikaciju ne može obezbediti."
Dao sam dokument na zahtev, ali ga je B-Bets kazino i dalje odbio.
Lično sam otišao u filijalu banke u kojoj imam svoj tekući račun (Filijala banke Banco do Brasil SA u gradu Paraiso do Sul, država Rio Grande do Sul, BRAZIL) i lično zamolio menadžera kompanije da mi dostavi dokument. Rukovodilac ne samo da je dostavio dokument, već je i svojeručno popunio datum mog boravka u filijali i, iz ljubaznosti i garancije, overio ga službenim pečatom ustanove i svojeručno potpisao dokument.
Na moje potpuno iznenađenje, B-Bets je i dalje odbio dokument, tvrdeći da je to snimak ekrana (a zapravo ono što sam poslao bila je fotografija dokumenta generisana u fizičkom sedištu filijale banke u kojoj imam račun i potpisana i overena pečatom menadžer).
PREMA REČIMA MOJEG BANKE MENADžERA POTPUNO JE NEMOGUĆE GENERISATI DOKUMENT SA NIVOOM DETALjNOSTI VEĆIM OD ONOG KOJI MI JE OBEZBEĐEN.
Neprihvatanje ovakvog dokumenta kao dokaza o bankovnom računu je samo i isključivo loša namera od strane B-Bets kazina. Prljava taktika da se izbegne plaćanje kupcu koji je igrao na sajtu ispravno i pošteno.
Uz ovu pritužbu prilažem dokument koji sam pomenuo u ovoj žalbi. Tako da svi vide njenu legitimnost.
Imam račun u nekoliko onlajn kazina koje reguliše Malta i nijedan od njih mi nikada nije tražio dokument sa takvim nivoom detalja da bi ga bilo nemoguće dobiti. Argument da je ovaj dokument zahtev regulatornog organa je laž, jer da je to slučaj, svi ostali kazina koje reguliše Malta u kojima sam igrao i pobedio bi uradili isto. Ovo se nikada nije dogodilo ni u jednom drugom kazinu koji reguliše Malta.
Čekam pravdu.
B-Bets casino is using a dirty and unethical strategy to avoid paying me the amount I won playing at the online casino.
Let me explain: They requested several documents as proof of identity; such as: proof of residence, identity card, proof of account in virtual wallets such as Neteller and Astropay, etc. All the requested documents were delivered correctly.
It turns out that among the requested documents is one with the following characteristics: "3) Recent bank account statement of the bank account to which the payout has been requested. The bank account statement may not be older than 2 months and must visibly display the date of the statement, first and last name, current address as entered into the player account, and IBAN. A payout cannot be made or may significantly be delayed if such a verification document cannot be provided."
I provided the document as requested, but it was still refused by B-Bets casino.
I went in person to the bank branch where I have my checking account (Bank Branch of Banco do Brasil SA in the city of Paraíso do Sul, state of Rio Grande do Sul, BRAZIL) and personally asked the company manager to provide me with the document. The manager not only provided the document, but also filled in the date I was at the branch in his own handwriting and, as a courtesy and guarantee, stamped it with the institution's official stamp and signed the document in his own handwriting.
To my complete surprise, B-Bets still refused the document, claiming it was a screenshot (when in fact what I sent was a photo of the document generated inside the physical headquarters of the bank branch where I have an account and signed and stamped by the manager).
ACORDING TO MY BANK MANAGER IT IS COMPLETELY IMPOSSIBLE TO GENERATE A DOCUMENT WITH A LEVEL OF DETAIL HIGHER THAN THE ONE I WAS PROVIDED WITH.
Not accepting a document like this as proof of bank account is solely and exclusively bad faith on the part of the B-Bets casino. A dirty tactic to avoid having to pay a customer who played on the site correctly and honestly.
I am attaching the document I referred to in this complaint to this complaint. So that everyone can see its legitimacy.
I have an account at several online casinos regulated by Malta and none of them have ever asked me for a document with such a level of detail that it would be impossible to obtain. The argument that this document is a requirement of the regulatory authority is a lie, because if that were the case, all the other casinos regulated by Malta where I have played and won would do the same. This has never happened at any other casino regulated by Malta.
I await justice.
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