Zdravo, deponovao sam i zatražio bonus 11. juna, opkladio sam bonus i moj konačni saldo je bio 6451,97. Moj nalog je prethodno verifikovan i uspešno sam povukao 3000$ 13. juna, zatim sam podneo sledeće povlačenje koje je odbijeno 16. juna, kazino je tražio dodatnu verifikaciju u vidu dokaza o mom poslednjem depozitu. Poslao sam im snimak ekrana mog Blockchain novčanika, koji je pokazao sve informacije koje su tražili, snimak ekrana je odbijen bez razloga, pitao sam podršku za ćaskanje uživo za razlog zašto je odbijen i nisu imali odgovor, a ja sam su mi rekli da će problem biti eskaliran i da ću dobiti e-poštu, tokom sledeće nedelje sam nastavio da ćaskam svaki dan jer nisam dobijao nikakvu komunikaciju, konačno su mi poslali e-poštu istu stvar koju uvek rade, a to je da traže dokument ali nema razloga zašto je poslednji dokument odbijen.
Molim vas pomozite mi da rešim ovaj problem sa kazinom, moram da znam zašto je dokument odbijen i šta treba da mi plate. Zaista osećam da ćemo se bez vaše pomoći vrteti u krug mesecima.
Priložio sam poruku e-pošte koja pokazuje šta su tražili i takođe sam postavio snimak ekrana onoga što sam poslao kazinu
Hello, I deposited and claimed a bonus on June 11th, I wagered the bonus and my final balance was 6451.97. My account had been previously verified and I withdrew 3000$ successfully on June 13th, I then submitted my next withdrawal which was rejected on June 16th, the casino asked for additional verification in the form of proof of my last deposit. I sent them a screenshot of my Blockchain wallet, which showed all the information they asked for, the screenshot was rejected without a reason, I asked live chat support for the reason it was rejected and they didn't have an answer, and I was told that the issue would be escalated and I would receive an email, over the next week I kept going to chat everyday because I was not getting any communications, They finally emailed me the same thing they always do, which is them asking for the document but no reason why the last document was rejected.
Please help me resolve this issue with the casino, I need to know why the document was rejected and what they need to pay me. I really feel without your help we will be going in circles for months.
I attached the email communications showing what they asked for and I also uploaded the screenshot of what I sent the casino
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