Prošlog petka sam uložio 100 evra i počeo sam da igram i osvojio sam 11000 evra pa sam prestao da igram i napravio sam povlačenje 3000 pre ponoći i 3000 posle ponoći jer je maksimum dnevno 3000.i u međuvremenu kontaktiram podršku uživo tim i zamolio sam ih da želim da se isključim iz igre, ali naravno da ne mogu da podignem svoj novac. Tako da su mi na početku rekli da moram da sačekam i da podignem sav svoj novac nakon toga mogu da se isključim.
Ali zato što znam da će biti potrebno oko 4 dana da prebacim sav novac u moju banku, a postoji i opcija da vratim svoje povlačenje i znam da ću to učiniti i da ću izgubiti sav dobitak.
I da bih se zaštitio, zatražio sam pomoć da mi blokiraju pristup igrama.
I rekao sam im da imam zavisnost i da želim da kontrolišem ovo. Donošenjem ove odluke. Tako da je to bila moja odluka na prvom mestu.
Nakon odgovora na neka pitanja. Prebacivanje mog slučaja timu odeljenja koji je odgovoran za ove slučajeve. I u isto vreme mi blokiraju pristup igrama, ali još uvek mogu da pristupim svom nalogu.
Ali sledećeg dana sam pokušao da se prijavim da bih napravio treće povlačenje, više ne mogu da dođem do svog naloga i niko me ranije nije obavestio jer to nije bio dogovor kada sam ih kontaktirao prvi put i oni su se složili da nakon prebacivanja svih novac u moju banku, račun će se zatvoriti. I istog dana, bila je nedelja 25.08.2024, dobio sam 6000 evra, to je 3000 koje sam zaradio u subotu 24.08.2024, a drugi 3000 je bilo posle ponoći kao što sam pomenuo na početku.
Tako da sam pokušao da kontaktiram korisničku podršku na ćaskanju podrške uživo. rekli su da počinju istragu i da će me kontaktirati za više detalja, ali nakon toga sam dobio e-poštu u kojoj su me pitali za sve detalje i informacije koje treba da znaju. Šaljem im .Ne čekam odgovor .Opet ih kontaktiram ponovo su mi postavili ista pitanja i da im pošalju ista dokumenta i sviđaju mi se ono što sam već uradio prvi put i rekli su mi da moram da čekam da će me kontaktirati .
Opet me niko nije kontaktirao.
Pokušao sam ponovo da ih kontaktiram i to se desilo četiri ili pet puta i svaki put isto. I do sada čekam svoj novac. Iznos je 5000,25.
Imam sve dokaze, sve snimke ekrana i još više, čak i svaku rundu ili opkladu koju postavim napravim snimak ekrana. Svaki ulog .zato što im ne verujem i dešava se pre nego što odbiju moju opkladu kada je moja opklada bila na pravom mestu i kada im tražim refundaciju rekli su mi da je problem sa mojom internet vezom. Tako da ne mogu pomoći.
Tako da stvarno ne razumem zašto se tako ponašaju prema kupcima.
I kajem se što sam ih uopšte zamolio za pomoć. Ako znam da će se tako ponašati prema meni, nikada ih neću kontaktirati.
Ovo je moje iskustvo.
Da budem iskren, većina podrške uživo je toliko profesionalna i pokušali su da pomognu. Ali ne uvek i kada postoji pogrešna komunikacija između odeljenja. Stvari idu naopako.
Last Friday I diposit 100 euro and I start playing and I won 11000 euro so I stopped playing and I made a withdrawal of 3000 before midnight and 3000 after midnight because the maximum per day is 3000.and in the mean time I contact the live support team and I asked them that I want to exclude myself from playing but ofcourse not from withdrawing my money. So in the beginning they told me that I have to wait and withdrawal all my money after that I can exclude myself.
But because I know that will take like 4 days to transfer all the money to my bank and there is also the option to rollback my withdraw and I know that I will do that and I will loose all the winning.
And to protect myself I asked for help with blocking me from acces to the games..
And I told them that I have addiction and I want to controle this . With making this decision. So it was my decision at first place.
After answering some questions. The transfer my case to the department team ho is responsible for this cases. And I the same time they block me of accessing to the games but I still can acces to my account.
But the next day I tried to log in to make the third withdraw I can't get to my account anymore and no one informed me before because also that was not the deal when I contact them the first time and they agreed that after transferring all the money to my bank the account will close. And in the same day it was Sunday 25.08.2024 I received the 6000euro that's the 3000 I made on Saturday 24.08.2024 and the second one 3000 was after midnight like I mentioned in the beginning.
So I tried to contact the customer service on the live support chat .they told that they start investigation and they will contact me for more details but after that I received a email asking me for all the details and information that they need to know. I send it to them .I wait no answer .I contact them again they asked me again the same questions and to send them the same documents and like what I already did the first time and they told me I have to wait they will contact me .
Again no body contacted me.
I tried to contact them again and this happened like four or 5 times and every time the same goes. And till now im waiting for my money. The amount is 5000.25.
I have all the proofs all screenshots and more even every round or bet I place I make a screenshot. Every diposit .because I don't trust them and it happens before they reject my bet when my bet was on the right place and when I ask them for refund they told me that its problem with my Internet connection. So they can't help.
So I really don't understand why they are treating customers like this .
And I regret asking them for help at the first place If I know that they will be treating me like this I will never contact them at all.
This is my experience.
To be honest the most of the live support are so professional and they tried to help. But not always and when there's miscommunication between the departments. Things goes wrong.
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