BABIBET Casino - Povlačenje igrača je odgođeno.

Hello, I won 10000beuro at babibet and after their limit I first applied for 5000 to be paid out and the rest should still be in the account that you have unfortunately blocked and the money has not yet been paid out, I have been waiting for it since July 21st what can I do live chat always tells me everything is still under review and they don't answer by mail

Hallo ich habe bei babibet 10000beuro gewonnen habe nach ihrem Limit erstmal5000 zur Auszahlung beantragt un der Rest sollte noch auf dem Konto sein das sie leider gesperrt haben und das Geld auch noch nicht ausbezahlt ich warte jetzt schon seit dem 21.7 darauf was kann ich tun der live chat sagt mir immer es wäre nochalles in der Überprüfung und per mail antworten die nicht

Dear Thomas,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but six weeks is really a long time. Do I understand correctly that payment is still pending inside your account without being processed? Have you accumulated your winnings with or without an active bonus? Have you received any winnings from this casino in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I registered there again and played with the welcome bonus and was immediately lucky and won that would be the first payment of 5000 euros and another 5000 on my kyc account, I have already made

Ich hatte mich dort neu angemeldet und mit dem welcome bonus gespielt und direkt Glück gehabt und gewonnen das wäre die 1. Auszahlung von 5000 Euro und noch 5000 aufm konto kyc habe ich auch schon gemacht gehabt

Thank you very much, Thomas, for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi Thomas,

I looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite BABIBET Casino to the conversation to participate in the resolution of this complaint.

That would be very nice because you have already blocked me for the live chat and I don't get any emails answered, I don't know anything anymore

Das wäre sehr nett da sie mich jetzt auch schon für den live chat gesperrt haben und keine Email beantwortet bekomme weiß ich jetzt gar nichts mehr

What happens if nobody from the casino reports?

Was passiert wenn sich keiner vom Casino meldet?

Hey Schiffsche,

Thanks for reaching us.

We'll make an additional checks on your case and will get back to you as soon as possible.

Best Regards,

The Babibet Team

Yes please because you have blocked me in the live chat, they just end the conversation immediately when I identify myself and I don't get an answer from you by email

Ja bitte weil ihr habt mich im live chat gesperrt die beenden sofort einfach das Gespräch wenn ich mich zu erkennen gebe und per mail bekomme ich von euch auch keine antwort

Hi CasinoGuru representatives,

Thanks for your patience.

As per our AntiFraud Department and our official records, we would like to share the following statement, regarding the player's account status.

We've asked the player for additional verification items, which by today we haven't received yet. This is the main reason his account stays under review. We will send him another document request now and appreciate it if he could reply this time.

Best Regards,

The Babibet Casino Team

That's a lie, I would have sent you everything and then got no answer when I asked if everything was okay. Now I got an email today I was always told that everything is still being checked, I have screenshots of the chats when I was still was allowed to chat with you

Das ist eine Lüge ich hätte euch alles gesendet und dann keine Antwort mehr bekommen als ich gefragt habe ob alles in Ordnung ist jetzt hab ich heute eine Mail bekommen mir wurde immer gesagt es ist noch alles in Überprüfung ich habe Screenshots von den chats als ich noch mit euch chatte durfte

Hi all,

Thank you for your replies.

Dear Thomas,

Please keep me updated on the progress of the verification.

I received an email but I don't know if I did it right. Can I send this or how can I write to you?

Ich habe eine Mail bekommen weiß aber nicht ob ich es richtig gemacht habe kann ich das hier senden oder wie kann ich ihnen schreiben

Hi, sure, my email address is: peter.m@casino.guru

I wrote an e-mail to her and babibet has not yet replied to my mail

Habe e mail an sie geschrieben und babibet hat auf meine Mail auch noch nicht geantwortet

Hi Thomas,

Thanks for the email. I looked at the email and found that the casino requires notarized proof of identification. They even mentioned an example - you have to print a copy of your ID and have it verified by a notary or a local authority and send a picture of it back to the casino by email.

I've never heard anything like that before, it's normal, it also costs me money and I still don't know if I'll get my money from babibet

Sowas habe ich ja noch nie gehört ist das normal das kostet mich ja auch Geld und ich weiß noch nicht al ob ich dann von babibet mein Geld bekomme

I have my ID which is an official document, what is this nonsense

Ich habe doch mein Ausweis der ein offizielles Dokument ist was soll dieser unfug

Hi, I don't know how much it costs in Germany to have a document verified, but I believe it will cost no more than €30-€40. Since the sum of your winnings is €10000, I would say it is worth the trouble/cost.

Yes, of course, if it leads to success, I've just never heard something like that before that you have to certify your identity document, that's crazy

Ja klar wenns dann zum Erfolg führt habe so etwas nur noch nie vorher gehört das man sein ausweisdokument noch beglaubigen muss das ist doch irre

Can I do that with this oath card or nothing brings me I don't look exactly through what I'm supposed to do

Kann ich das mit dieser Eid Karte machen oder bringt die auch nichts ich Blicke nicht genau durch was ich machen soll

Hi, the casino was quite specific, you have to have your physical ID card verified. I'm not sure if they will accept eID, they most probably won't.

I got everything that Babibet wanted and sent it by email

Ich habe alles besorgt was babibet wollte und per Mail verschickt

Hi Thomas,

Thanks for the email, I hope your account will be successfully verified soon, let me know.

I'm also curious that it only lasted since mid-July

Ich bin auch mal gespannt dauert ja erst seit Mitte juli

Babibet has not yet responded

Babibet hat noch nicht geantwortet

How are you going now?

Wie geht's jetzt weiter?

Hello Peter I have sent everything to babibet and you want to talk yourself out of it again and again you said that was not the original but sent it to you, what should I do

Hallo Peter ich habe babibet alles geschickt und sie wollen sich jetzt immer wieder rausreden sie sagten das wär nicht das original hab es ihnen aber geschickt was soll ich tun

Hi Thomas,

Thanks for the update.

Dear Babibet Casino Team,

What exactly is wrong with the player's document?

Hi Peter,

Thanks for your update.

The player's recent NIV document was provided in cropped size.

We've asked him to send a full-size document with a valid size, however, we received a reprinted file which is not corresponding to our KYC procedures.

Further instructions have been provided via email to the player.

Best Regards,

The Babibet Casino Team

I have not received an email and have photographed the original document for you that I had certified at the civil registry office, everything you wanted

Ich habe keine Mail bekommen und habe Ihnen das original Dokument fotografiert das ich auf dem bürgeramt habe beglaubigen lassen alles was sie wollten sie legen mir nur Steine in den Weg kann das sein und suchen sich immer neue ausreden

Dear The Babibet Casino Team,

What exactly do you mean by "full-size document with a valid size"? As I recall you wanted a picture of the verified document which the player provided.

Dear Thomas,

Please take one more photo of the document, make it so that the whole sheet is visible with all 4 corners, I hope that will be enough.

I've done it again several times

Habe ich schon mehrfach wieder getan

Hello babibet please answer I have had the document certified by the citizenship office and have sent you now everything you wanted

Hallo babibet bitte antworten Sie doch mal ich habe das dokument vom bürgeramt beglaubigen lassen und Ihnen geschickt habe jetzt alles getan was Sie wollten

Peter, what's next?

Peter wie geht's weiter?

We would like to ask Babibet Casino Team to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

I also don't get any emails answered

Ich bekomme auch keine Email s beantwortet

Peter what now

Peter was nun

Hi Thomas,

Unfortunately, it seems that the casino stopped responding entirely. I’m afraid, there is not much that can be done without cooperation from its side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. In the meantime, I recommend you to contact the Curacao Gaming Authority (certria@gaminglicences.com) and submit a complaint to them. It's not the best licensing authority out there but it has more options and tools to help players. Let me know how they replied (peter.m@casino.guru). I wish I could be of more help.

Best regards

Peter