The player from the United Kingdom had deposited £400 at Bally casino, made a withdrawal of £6900, and then had her account suspended due to a claim that it was linked to a Gamstop account, which she denied. After she provided ID documents and confirmation from Gamstop that she was not registered, her winnings were voided without a clear explanation, and she only received a refund of her deposits. She asserted that she was owed £6500 and sought resolution. The Complaints Team had closed the complaint as unresolved, pending further updates from the player regarding her case with the licensing authorities, following the casino's issuance of a deadlock letter.
Igračica iz Ujedinjenog Kraljevstva je deponovala 400 funti u kazinu Balli, podigla 6900 funti, a zatim joj je nalog suspendovan zbog tvrdnje da je povezan sa Gamstop nalogom, što je ona negirala. Nakon što je dostavila lična dokumenta i potvrdu od Gamstop-a da nije registrovana, njen dobitak je poništen bez jasnog objašnjenja, a ona je dobila samo povraćaj svojih depozita. Tvrdila je da joj se duguje 6500 funti i tražila je rešenje. Tim za žalbe je zatvorio žalbu kao nerešenu, čekajući dalja ažuriranja od igračice u vezi sa njenim slučajem sa nadležnim organima za licenciranje, nakon što je kazino izdao pismo o blokadi.
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