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Hello, my Bankonbet account was closed, and when it was closed, I was informed that I have a refund of 2000 PEN

and I was asked for the following details to make a bank deposit

which I provided without any hassle as you can see in this email.

After that, they sent me this response,

So I contacted my bank directly to ask for the missing information, and they told me that in PERU, IBAN codes don’t exist. I informed Bankonbet of this, but they replied with this response.

The problem is that BANKONBET is requesting my IBAN number, but in Peru, IBAN numbers DON'T EXIST. I have already provided all the necessary details for my refund to be processed. However, they keep stubbornly insisting that they need my IBAN number, even though it DOESN’T EXIST in PERU. Attached is a screenshot sent directly from my bank with all the necessary details to make an international transfer to PERU (which I have already provided).

Hola mi cuenta de bankonbet fue cerrada y al ser cerrada me dijeron que tengo un reembolso de 2000 pen

y me pidieron los siguiente datos para hacer el deposito bancario

los cuales yo proporcione sin molestia alguna como puede ver en este correo.

luego de eso me enviaron esta respuesta,

Asi que me comunique directamente con mi banco para pedirle la informacion que me faltaba y me dan la respuesta que en PERU no existen el codigo IBAN por ende yo comunico eso a bankonbet sin embargo ellos me dan esta respuesta.

El problema es el siguiento BANKONBET me esta pidiendo mi numero IBAN sin embargo en Peru NO EXISTE el numero IBAN, yo ya he proporcionado todos los datos necesarios para que mi reembolso sea efectivo sin embargo siguen de tercos diciendo que quieren mi numero IBAN cuando NO EXISTE eso en PERU. Adjunto captura de pantalla enviado directamente de mi banco con todos los datos necesarios para realizar una transferencia del exterior a PERU ( los cuales yo ya he proporcionado )

Dear Juniorx1245,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you asked customer support if a different payment method than the bank transfer would be possible for withdrawal?

Have you checked if there are any other banks in Peru that use IBAN for international bank transfers?

Do I understand correctly that you were able to make a deposit to the casino through your bank, but you are unable to withdraw to the same bank account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello!

I contacted bankonbet and they gave me the option to withdraw it to my USDT e-wallet through the trc20 network, however I sent the address 2 days ago and so far they have not sent me the money.

No bank in Peru uses IBAN, that code does not exist in Peru.

Yes, I deposited through my bank but they won't let me withdraw through the same means.

Hola!

Me comunique con bankonbet y me dieron la opción de retirarlo a mi e-wallet usdt por medio de la red trc20 sin embargo envié la dirección hace 2 días y hasta el momento no me envían el dinero.

Ningún banco en el Perú usa IBAN, ese código no existe en el Perú.

Si, deposite por medio de mi banco pero no me dejan retirar por el mismo medio.

Thank you for the update. Could you please send me the communication between you and the bank regarding your withdrawal? My email address is veronika.l@casino.guru.

Kindly keep in mind that usually, we recommend players wait up to 14 days for their withdrawals to appear in their account.

Thank you very much, Juniorx1245, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Update on my case.

As was obvious, until now I have not received the withdrawal since they continue to make excuses for me.

Today I received this email

As you know, I do not have access to my account since it was closed with no option to reopen, therefore I did not cancel the withdrawal. Then I go to the bankonbet chat to ask, I attach the conversation.

According to them, I had not sent the correct address which is totally illogical since as you can see in this email I sent the address specifying in detail the currency and the network. and they tell me the following. As you can see, the person who helped me tells me that it was a mistake on their part and in order for me to ensure that it was not another currency or another network, I asked, where you can see that she tells me that that network and that currency are correct.

The truth is that this whole case seems totally suspicious to me, as you can see I sent an email specifying the currency and the network IN DETAIL, I think anyone can understand an email that way, right?

I don't know what kind of problems the people who work at bankonbet will have but this is annoying, it seems totally suspicious to me and now I have to wait another 5 business days because of their "mistake".

Actualización de mi caso.

Como era obvio hasta el momento no me llegó el retiro ya que me siguen poniendo excusas.

El día de hoy me llegó este correo

Como sabrán no tengo acceso a mi cuenta ya que fue cerrada sin opción a reabrir por ende yo no cancelé el retiro. Entonces me dirijo al chat de bankonbet a preguntar, adjunto conversación.

Según ellos yo no había enviado la dirección correcta lo cual es totalmente ilogico ya que como pueden ver en este correo yo envié la dirección especificando detalladamente la moneda y la red. y me dicen lo siguiente. Como pueden ver la persona que me atendió me dice que fue un error de parte de ellos y para yo asegurar que no era otra moneda ni otra red pregunté,donde pueden ver qué ella me dice que esa red y esa moneda son correctas.

La verdad se me hace totalmente sospechoso todo este caso, como pueden ver yo envié un correo especificando DETALLADAMENTE la moneda y la red, creo que cualquiera puede entender un correo de esa forma, cierto?

No se qué tipo de problemas tendrá la gente que trabaja en bankonbet pero esto es molesto, me parece totalmente sospechoso y ahora debo esperar nuevamente 5 días hábiles más por el "error" de ellos.

Update.

As I said before, bankonbet canceled my withdrawal with the excuse that the crypto address was wrong (when it was not), I have started a process again and they have me in the same situation again. Today I contacted them and they told me that they sent me an email with the details of the withdrawal (an email that never arrived). I contacted them again and they told me that they would send me the email. Bankonbet betting house 0 recommended, they let you deposit very easily but however withdrawing or verifying brings too many problems, I would like someone to regulate these houses seriously and so we could make them disappear.

Actualización.

Como lo dije antes, bankonbet cancelo mi retiro con la excusa de que estaba mal la dirección crypto ( cuando no fue así), he vuelto a comenzar un proceso y nuevamente me tienen en la misma situación. El día de hoy me comunique con ellos y me dijeron que me enviaron un correo con los detalles del retiro ( correo que nunca llegó) me volví a comunicar y me dijeron que me enviarían el correo. Bankonbet casa de apuestas 0 recomendada, te dejan depositar muy fácilmente pero sin embargo para retirar o verificar trae demasiados problemas, como quisiera que alguien regule estas casas de forma seria y así podríamos hacerlas desaparecer.

Update.

I have given all the correct information and have been detailed regarding the network and my crypto wallet however bankonbet cancels my withdrawal every 3 days! This is already a total annoyance, every 3 days they tell me that it was canceled and that they have escalated it. They just don't want to pay my money

Actualización.

He dado todos los datos correctos y he sido detallado en cuanto a la red y mi wallet crypto sin embargo bankonbet cancela mi retiro cada 3 días! Esto ya es una total molestia, cada 3 días me dicen que fue cancelado y que lo han escalado. Simplemente no quieren pagar mi dinero

They already paid me, case closed.

Ya me pagaron, caso cerrado.

Hello, Juniorx1245,

What great news!

Thank you for confirmation/updates and for using the Casino Guru complaint resolution centre, and I am sorry for the delay.

As the issue has been successfully resolved, I will now mark your complaint as 'resolved' in our system.

Best regards,

Branislav, Casino.guru