Bankonbet Casino - Povlačenje igrača je odloženo.

I have made a withdrawal since 2-2-2025 and the withdrawal has yet to be processed. All they say is to be patient and it is safe. My withdrawal is not possible. They always delay and never pay earlier.

Έχω κανει ανάληψη από τις 2-2--2025 και ακομα να επεξεργαστει η ανάληψη το μόνο που λένε είναι λίγο υπομονή και είναι ασφαλές η ανάληψη μου δεν γίνεται πάντα να καθυστερούν και ποτέ να μην πληρώνουν νωριτερα

Hello n41920180,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bankobet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

No identification is needed, they told me everything is fine, I just have to wait and my withdrawal is safe, that is, why do they always have to wait and not pay earlier? I wait for this once and it never happens.

Δεν χρειάζεται ταυτοποίηση μου είπαν είναι όλα εντάξει απλά να περιμένω και απλά είναι ασφαλής η ανάληψη μου δηλαδή γιατί πάντα πρέπει να περιμένουν και να μην πληρώνουν νωριτερα μια φορά το περιμένω αυτό και δεν γίνεται ποτέ

And it's regular money.

Και είναι κανονικά χρηματα

Hello n41920180,

As you are past ever the recommended period, can you please advise if there's been any update in relation to your withdrawal?

If still not, please forward the communication between you and the casino to nikolas.b@casino.guru for further review.

Looking forward to hearing from you.

Regards,

Nick

Dear n41920180,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Sorry for the delay, yes the money has been credited after a lot of effort on my part.

Συγνώμη για την καθυστέρηση ναι τα λεφτά έχουν πιστωθεί μετά από παρα πολύ προσπάθεια από μεριάς μου

Dear n41920180,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

Casino.Guru