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Dear Team,

For several days now, I have been trying to withdraw money. My request has not been processed, and the chat has not been working for the past three days, making it impossible to reach any staff. I am also not receiving any responses via email. I really hope you can help mediate this issue. Best regards,

PS: Attached you will find proof of my request, as well as the error code displayed when attempting to open the chat ("Zendesk is Not available").

Liebes Team,

seit vielen Tagen versuche ich Geld auszahlen zu lassen. Es gibt keine Bearbeitung meiner Anfrage, der Chat funktioniert seit drei Tagen nicht mehr, sodass auch kein Mitarbeiter erreichbar ist. Per Mail bekomme ich auch keine Rückmeldung. Ich hoffe sehr, dass sie vermitteln können. VG

PS: Im Anhang finden Sie einmal den Beweis der Anfrage, sowie der Fehlercode, der beim Öffnen des Chats angezeigt wird (,,Zendesk ist Not available")

Dear ballermanntoni, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Could you please advise when exactly you requested this withdrawal?
• Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards, 

Kristina