Dragi niksvd,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaše negativno iskustvo sa BC.Game kazinom.
Dozvolite mi da vam postavim nekoliko pitanja kako bih bolje razumeo situaciju.
- Da li je to bio vaš prvi depozit u ovom kazinu?
- Možete li da podelite snimak ekrana iz istorije transakcija na vašem kazino nalogu sa vidljivim statusom depozita?
- Možete li pojasniti koji ste metod depozita koristili?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Radujemo se Vašem odgovoru.
Srdačan pozdrav,
Tomas
Dear niqswd,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Was it your first deposit in this casino?
- Could you please share a screenshot from your transaction history in your casino account with the status of the deposit visible?
- Could you please clarify which deposit method you have used?
I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Tomas
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