Zdravo,
Već smo uspešno zatvorili ovaj slučaj u decembru 2023. na drugoj platformi. Iste detalje ću navesti i ovde.
Opklade ovog pojedinca, zajedno sa dobijenim dobicima, poništene su zbog iskorišćavanja pogrešnih kvota.
Na navedeni datum, njihov pokušaj da povuku sredstva je odbijen, a kao posledica poništenih opklada, sistem je oduzeo odgovarajuća sredstva.
Igrač je povukao znatnu sumu pre nego što nas je naš sportski provajder obavestio o tome.
Sumnja se da je jedina namera iza kreiranja ovog naloga bila da se iskoriste netačne kvote sa namerom da se nalog naknadno zatvori – taktika koju obično koriste takvi eksploatatori.
Da rezimiramo finansijsku aktivnost:
Ukupni depoziti: $1,523.56
Ukupno povlačenja: $2,500
Račun je zaključan.
Nakon detaljnog pregleda aktivnosti naloga, primećeno je da je korisnikov zahtev za povlačenje od 900 USD poništen i vraćen na njihov nalog zbog neodređenog problema sa procesom povlačenja. Nakon toga, korisnik se uključio u različite aktivnosti klađenja, uključujući opklade na našu kladionicu, kao i učešće u igrama kao što su Mines, Crash i Classic Dice.
Od 1. oktobra stanje na korisničkom računu je potrošeno. Nakon toga, korisnik je kontaktirao naš tim za podršku da zatraži samoisključivanje, što je dovelo do zaključavanja naloga u skladu sa njihovim zahtevom. Ukoliko korisnik izrazi želju da ponovo aktivira svoj nalog, podstičemo ga da nas obavesti, a naš tim će pružiti neophodnu pomoć da olakša ovaj proces.
Srdačan pozdrav
Panda
Hello,
We have already successfully closed this case in December 2023 on another platform. I will provide the same details here as well.
This individual's wagers, along with the resulting winnings, were invalidated due to their exploitation of erroneous odds.
On the specified date, their attempt to withdraw funds was declined, and as a consequence of the invalidated wagers, the system deducted the corresponding funds.
A substantial sum was withdrawn by the player before our sports provider notified us of this.
It is suspected that the sole intent behind creating this account was to take advantage of inaccurate odds with the intention of subsequently closing the account—a tactic commonly employed by such exploiters.
To summarise the financial activity:
Total deposits: $1,523.56
Total withdrawals: $2,500
The account is locked.
Upon a thorough review of the account activity, it has been observed that the user's withdrawal request of $900 was reversed and credited back to their account due to an unspecified issue with the withdrawal process. Subsequently, the user engaged in various betting activities, including wagers on our sportsbook, as well as participating in games like Mines, Crash, and Classic Dice.
As of October 1st, the user's account balance was depleted. Following this, the user contacted our support team to request self-exclusion, leading to the account being locked in compliance with their request. Should the user express a desire to reactivate their account, they are encouraged to inform us, and our team will provide the necessary assistance to facilitate this process.
Best Regards
Panda
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