Poštovani roze08010,
U međuvremenu sam dobio više detalja koji podržavaju tvrdnje i odluku kazina. Dakle, nećemo nepotrebno odugovlačiti proces.
Nakon prikupljanja i pregleda svih potrebnih informacija, ovu žalbu zatvaramo kao neopravdanu zbog kršenja uslova i odredbi kazina - više naloga ili dosluha i zloupotrebe kazino sistema, kao i zloupotrebe bonusa. Osim toga, povukli ste iz kazina nekoliko puta više nego što ste uplatili, dok na spornom računu nije bilo znakova normalne regularne igre i sporna sredstva (a takođe i sredstva koja su povučena ranije) potiču od „bakšiša" koji su primljeni od drugi povezani nalozi.
Kazino je postupio ispravno iu skladu sa svojim uslovima i odredbama i prihvatamo njegovu odluku.
Žao mi je što nismo bili u mogućnosti da vam pomognemo sa ovim, ali molim vas, ne ustručavajte se da nas kontaktirate u budućnosti, ako naiđete na bilo kakve probleme sa ovim ili bilo kojim drugim kazinom. Tu smo da pomognemo.
Ako niste zadovoljni rešenjem za pritužbu, preporučujem vam da konsultujete organ za kockanje koji reguliše kazino. U slučaju bilo kakvih pitanja, slobodno mi pišite na branislav.b@casino.guru .
Hvala vam puno, BC.Game Casino tim, na pružanju informacija i saradnji!
Srdačan pozdrav,
Branislav, Kazino.Guru
Dear roze08010,
In the meantime, I have received more details supporting the casino's claims and decision. So, we will not unnecessarily drag the process out.
After gathering and reviewing all the necessary information, we are closing this complaint as unjustified due to breaching the casino's terms and conditions - multiple accounts or collusion and casino system abuse, as well as bonus abuse. In addition, you withdrew from the casino several times more than you deposited, while on the disputed account, there were no signs of normal regular play and the disputed funds (and also the funds withdrawn earlier) originated from "tips" that were received from other linked accounts.
The casino acted correctly and in accordance with its terms and conditions, and we accept its decision.
I am sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.
If you are not satisfied with the complaint solution, I recommend you consult the gambling authority that the casino is regulated by. In case of any questions, feel free to write to me at branislav.b@casino.guru.
Thank you very much, BC.Game Casino Team, for providing information and for your cooperation!
Best regards,
Branislav, Casino.Guru
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