Dragi Casino Guru timu,
Podnosim ovaj izveštaj kako bih vam skrenuo pažnju na ozbiljno kršenje prakse odgovornog kockanja od strane BC.Game, što je dovelo do značajnih finansijskih i emocionalnih nevolja.
Njihov neuspeh da sprovedu mere samoisključivanja izaziva velike etičke i regulatorne probleme koje ne treba zanemariti.
Problem: Greška sistema samoisključivanja
Aktivirao sam samoisključivanje na BC.Game, prvo sam izabrao privremeno isključenje, a kasnije sam se odlučio za trajno isključenje. Međutim, u trenutku ranjivosti nakon konzumiranja alkohola, pokušao sam da pristupim svom nalogu. Šokantno, otkrio sam da je moje samoisključivanje ukinuto bez mog zahteva ili intervencije, što mi je omogućilo da uplatim i ponovo kockam.
Kao rezultat toga, izgubio sam preko 3.000 evra — novac koji mi je pozajmljen i koji nisam mogao da priuštim da izgubim. Odgovorna platforma za kockanje nikada ne bi trebalo da dozvoli igraču da poništi trajno isključenje, posebno bez ikakvih dodatnih zaštitnih mera, perioda hlađenja ili intervencije.
Ovo je očigledan propust u sistemu BC.Game, bilo zbog nemara ili namerne eksploatacije ranjivih igrača.
Problem: neodgovorni savet za korisničku podršku
Da stvar bude gora, već sam kontaktirao tim za podršku BC.Game-a prošle nedelje, razgovarajući sa agentom po imenu Nikol. Izričito sam joj rekao da se borim sa kockanjem i da treba da se isključi moj nalog. Umesto da mi pomogne, predložila mi je da diverzifikujem svoje opklade — čak i nakon što sam spomenuo samoubilačke misli.
Ovo je iznad neetičkog. Nijedan odgovoran kockarski operater nikada ne bi trebalo da ohrabruje ranjivog igrača da nastavi da se kocka, posebno nakon što je izrazio finansijske probleme i zabrinutost za mentalno zdravlje. Ovaj odgovor tima za podršku BC.Game pokazuje potpuno zanemarivanje dobrobiti igrača i naglašava njihov predatorski poslovni model.
Zahtevane radnje:
Potpuna refundacija svih gubitaka nastalih nakon mog samoisključenja (preko 3.000 € izgubljenih posle 00:00 GMT 25. februara).
Trajno, nepovratno zatvaranje mog naloga, bez mogućnosti ponovnog otvaranja (Gotovo)
Istraga o praksama samoisključivanja BC.Game-a, uključujući njihov neuspeh da se pridržavaju standarda odgovornog kockanja.
Odgovornost za nedolično ponašanje njihovog agenta za podršku, što je podstaklo dalje kockanje umesto da ponudi odgovarajuću pomoć.
Ako ovi zahtevi ne budu ispunjeni, nameravam da eskaliram ovo pitanje:
Podnošenje žalbi relevantnim regulatorima za kockanje koji nadgledaju poslovanje BC.Game-a.
Prijava ovog slučaja nadležnim kockarskim organizacijama i agencijama za zaštitu potrošača.
Istraživanje zakonskih opcija da BC.Game bude odgovoran za štetu.
Poslednje upozorenje igračima
Ako razmišljate da igrate na BC.Game, budite izuzetno oprezni. Njihovo takozvano samoisključivanje je besmisleno, a njihov tim za podršku će aktivno podsticati kockanje, čak i kada su igrači u nevolji. Ovo je opasan i neetički operater kome ne treba verovati.
Pozivam Casino Gurua da istraži ovu stvar i preduzme odgovarajuće mere protiv BC.Game zbog kršenja osnovnih principa odgovornog kockanja.
Dear Casino Guru Team,
I am submitting this report to bring to your attention a serious violation of responsible gambling practices by BC.Game, which has resulted in significant financial and emotional distress.
Their failure to enforce self-exclusion measures raises major ethical and regulatory concerns that should not be ignored.
Issue: Self-Exclusion System Failure
I activated self-exclusion on BC.Game, first selecting a temporary exclusion, and later opting for permanent exclusion. However, in a moment of vulnerability after consuming alcohol, I attempted to access my account. Shockingly, I found that my self-exclusion had been lifted without my request or intervention, allowing me to deposit and gamble again.
As a result, I lost over €3,000—money that was lent to me and that I could not afford to lose. A responsible gambling platform should never allow a player to reverse a permanent exclusion, especially without any additional safeguards, cooling-off periods, or intervention.
This is a clear failure in BC.Game’s system, either due to negligence or deliberate exploitation of vulnerable players.
Issue: Irresponsible Customer Support Advice
To make matters worse, I had already contacted BC.Game’s support team last week, speaking with an agent named Nicole. I explicitly told her that I was struggling with gambling and needed my account excluded. Instead of assisting me, she suggested that I diversify my bets—even after I mentioned suicidal thoughts.
This is beyond unethical. No responsible gambling operator should ever encourage a vulnerable player to continue gambling, especially after they have expressed financial distress and mental health concerns. This response from BC.Game’s support team demonstrates a complete disregard for player welfare and highlights their predatory business model.
Requested Actions:
Full refund of all losses incurred after my self-exclusion (over €3,000 lost after 00:00 GMT on 25 Feb).
Permanent, irreversible closure of my account, with no possibility of reopening (Done)
Investigation into BC.Game’s self-exclusion practices, including their failure to uphold responsible gambling standards.
Accountability for their support agent’s misconduct, which encouraged further gambling instead of offering appropriate help.
If these demands are not met, I intend to escalate this issue by:
Filing complaints with relevant gambling regulators overseeing BC.Game’s operations.
Reporting this case to responsible gambling organizations and consumer protection agencies.
Exploring legal options to hold BC.Game accountable for damages.
Final Warning to Players
If you are considering playing on BC.Game, be extremely cautious. Their so-called self-exclusion is meaningless, and their support team will actively encourage gambling, even when players are in distress. This is a dangerous and unethical operator that should not be trusted.
I urge Casino Guru to investigate this matter and take appropriate action against BC.Game for violating basic responsible gambling principles.
Automatski prevedeno:
