Igrač iz Meksika je zatražio povlačenje pre podnošenja ove žalbe. Nažalost, njihovi dobici još nisu primljeni. Žalba je odbijena jer igrač nije odgovarao na naše poruke i pitanja.
The player from Mexico has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.
Igrač iz Meksika je zatražio povlačenje pre podnošenja ove žalbe. Nažalost, njihovi dobici još nisu primljeni. Žalba je odbijena jer igrač nije odgovarao na naše poruke i pitanja.
Nije mi prvi put da mi se sada dešava ako imam sve da to dokažem prema njima su mi poslali povlačenje i ako se svi moji podaci dobro pojavljuju u povlačenju ali u IDTRKS-u TO JE DRUGO informacija je manja količina i oni pošalji u drugi novčanik mogu im reći za dobro i ne odgovaraju mi dok ne isključim oni odgovaraju poslao sam im dokaze i svaki dan mi kažu da čekam 24 sata to je povlačenje 354 dogecoina sa vrednošću 23 dolara ranije su bili ethereum sa vrednošću od 5000 meksičkih pezosa i ranije 798 hrona sa vrednošću od 46,45 dolara
It is not the first time that it happens to me now if I have everything to prove it according to them they sent me my withdrawal and if all my data appears well in the withdrawal but in the IDTRX IT IS OTHER information is less quantity and they send it to another wallet I can tell them for the good and they don't answer me until I disconnect they answer I sent them proofs and every day they tell me to wait 24 hours it is a withdrawal of 354 dogecoin with a value of 23 dollars previously they were ethereum with a value of 5000 Mexican pesos and previously 798 chronos with a $46.45 value
No es la primera vez que me pasa aora si tengo todo para probarlo según ellos me mandaron mi retiro y si aparece todos mis datos bien en el retiro pero en el IDTRX ES OTRA información es menos cantidad y lo mandan a otra wallet les able por las buenas y no me contestan asta que me desconecto contestan les mandé pruebas y cada día me dicen que espere 24 horas es un retiro de 354 dogecoin con un valor de 23 dólares anterior mente fueron ethereum con valor de 5000 pesos mexicanos y anteriormente 798 cronos con un valor de 46.45 dólares
Dear munozarmando9173,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Dear munozarmando9173,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Nažalost, igrač nije odgovorio na naše poruke i pitanja. Shodno tome, nismo u mogućnosti da dalje istražujemo i nemamo drugog izbora nego da odbijemo ovu žalbu.
Igrač može ponovo da otvori ovu žalbu u bilo kom trenutku.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
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Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
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Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.