The player from Canada had requested a withdrawal prior to submitting their complaint. Unfortunately, their winnings had not been received yet. The issue was resolved when the player received all of their winnings after a thorough investigation by the casino. The Complaints Team had facilitated communication between the player and the casino, leading to the successful resolution of the complaint.
Igrač iz Kanade je zatražio povlačenje pre podnošenja žalbe. Nažalost, njihovi dobici još nisu primljeni. Problem je rešen kada je igrač dobio sve svoje dobitke nakon detaljne istrage od strane kazina. Tim za žalbe je olakšao komunikaciju između igrača i kazina, što je dovelo do uspešnog rešavanja žalbe.
Automatski prevedeno:
