Dragi Panda i BC.Game Casino ,
Hvala vam što ste pružili potkrepljujuće dokaze za ovaj slučaj. To jasno potkrepljuje tvrdnje da je igrač kreirao više naloga, što predstavlja ozbiljno kršenje Uslova i odredbi kazina. Iako ne mogu da otkrijem konkretne detalje zbog poverljivosti, moram objektivno da kažem da su obezbeđeni dokazi ubedljivi, sa značajnim podudarnim podacima između ovih naloga.
Dragi Soniks ,
S obzirom na gore navedene razloge, moram da odbijem ovu žalbu kao neopravdanu. Pravljenje duplih naloga, čak i sa dobrim namerama, predstavlja ozbiljno kršenje Uslova i odredbi većine kazina i obično dovodi do kazni.
Za buduću referencu, snažno vam savetujem da se striktno pridržavate Uslova i odredbi kazina i izbegavate sve radnje koje bi se mogle shvatiti kao lažni pokušaji da se stekne nepravedna prednost.
Međutim, ne ustručavajte se da kontaktirate naš Centar za rešavanje žalbi ako u budućnosti naiđete na bilo kakve probleme sa ovim ili bilo kojim drugim kazinom.
Srdačan pozdrav,
Kubo
Dear Panda and BC.Game Casino,
Thank you for providing the supporting evidence for this case. It clearly substantiates the allegations of the player creating multiple accounts, which is a serious violation of the casino's Terms and Conditions. While I cannot disclose specific details due to confidentiality, I must objectively state that the provided evidence is compelling, with significant matching data between these accounts.
Dear Sonix,
Given the reasons outlined above, I must reject this complaint as unjustified. Creating duplicate accounts, even with good intentions, is a serious violation of the Terms and Conditions of most casinos and typically results in penalties.
For future reference, I strongly advise you to adhere strictly to the casino's Terms and Conditions and avoid any actions that could be perceived as fraudulent attempts to gain an unfair advantage.
However, please do not hesitate to contact our Complaint Resolution Center if you encounter any issues with this or any other casino in the future.
Best Regards,
Kubo
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