Dragi gucciroialkiii,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za poteškoće koje imate sa svojim BC.Game nalogom.
Da biste bolje razumeli vašu situaciju i pomogli vam efikasno, da li biste mogli da navedete dodatne detalje o problemu? Konkretno:
- Da li biste mogli da potvrdite konkretne razloge koje je kazino naveo za odbijanje vaših identifikacionih dokumenata tokom KIC procesa?
- Da li ste dobili konkretnu povratnu informaciju od kazina o tome kako da poboljšate ili ispravite dostavljena dokumenta?
- Da li ste od kazina primili bilo kakva ažuriranja ili obaveštenja u vezi sa suspenzijom vašeg naloga?
- Da li ste se u prošlosti suočavali sa sličnim problemima sa povlačenjem novca ili verifikacijom dokumenata?
Ako imate bilo kakvu relevantnu komunikaciju sa kazinom (e-poruke, snimke ekrana ili transkripte ćaskanja), slobodno ih prosledite na petronela.k@casino.guru da bismo mogli da ih pregledamo.
Vaša saradnja u pružanju ovih detalja će nam pomoći da istražimo i radimo na rešavanju.
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće.
Hvala unapred na odgovoru.
Srdačan pozdrav,
Petronela
Dear gucciroyalxiii,
Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing with your BC.Game account.
To better understand your situation and assist you effectively, could you please provide additional details about the issue? Specifically:
- Could you confirm the specific reasons provided by the casino for rejecting your identification documents during the KYC process?
- Have you received any specific feedback from the casino on how to improve or correct the submitted documents?
- Have you received any updates or notifications from the casino regarding your account suspension?
- Have you faced similar issues with withdrawals or document verification in the past?
If you have any relevant communication with the casino (emails, screenshots, or chat transcripts), please feel free to forward them to petronela.k@casino.guru so we can review them.
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
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