Dragi Emran01,
Hvala vam na razumevanju tokom ovog procesa.
Kao što je ranije saopšteno, odgovornost igrača je da osigura da akreditivi naloga ostanu poverljivi i da se ne dele sa trećim licima. U ovom slučaju, podnošenje različitih dokumenata izazvalo je značajnu zabrinutost, a u skladu sa odredbama i uslovima kazina, odluka o suspendovanju naloga i obustavljanju povezanih dobitaka je smatrana neophodnom.
Nažalost, sada moramo nastaviti sa zatvaranjem ove žalbe.
Podsećamo vas da svoje podatke za prijavu uvek čuvate bezbednim kako biste izbegli slične situacije u budućnosti.
Hvala vam na pažnji po ovom pitanju.
Srdačan pozdrav,
Nick
Dear Emran01,
Thank you for your understanding throughout this process.
As previously communicated, it is the player's responsibility to ensure that account credentials remain confidential and are not shared with any third parties. In this case, the submission of differing documents raised significant concerns, and in line with the casino's terms and conditions, the decision to suspend the account and withhold associated winnings was deemed necessary.
Regrettably, we must now proceed with closing this complaint.
We kindly remind you to keep your login details secure at all times to avoid similar situations in the future.
Thank you for your attention to this matter.
Best regards,
Nick
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