draga
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaše negativno iskustvo sa BC.Game kazinom. Pravila kazina glase:
1.2. Uslugu ne koriste (i) pojedinci mlađi od 18 godina, (ii) pojedinci mlađi od zakonskog punoletstva u njihovoj jurisdikciji i (iii) pojedinci koji pristupaju Servisu iz jurisdikcija iz kojih je to nezakonito.
4.1. Ovim izjavljujete i garantujete da:
4.1.1. Vi ste stariji od 18 godina ili viša zakonska godina punoletstva kako je propisano jurisdikcijom vašeg prebivališta (npr. Estonija – 21 godina) i zakonski vam je dozvoljeno da učestvujete u Igrama koje se nude na veb lokaciji prema zakonima koji se primenjuju na vas.
4.1.2. U Igrama učestvujete isključivo u svom ličnom, neprofesionalnom kapacitetu samo u rekreativne i zabavne svrhe.
4.1.3. U Igrama učestvujete u svoje ime, a ne u ime bilo koje druge osobe.
Ako je vaš brat pristupio vašem nalogu i predao svoje KIC dokumente, prekršili ste pravila kazina time što ste dozvolili pristup vašem nalogu trećoj strani.
Kada je došlo do saznanja da je osoba maloletna, kazino nije imao drugog izbora osim da ograniči vaš nalog i poništi vaš dobitak. Obavestite me ako postoje neke druge okolnosti koje nisam uzeo u obzir, u suprotnom ću vašu žalbu odbaciti kao neopravdanu.
Hvala vam unapred na odgovoru.
Srdačan pozdrav,
Tomas
Dear
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino. The casino's rules state:
1.2. The Service is not for use by (i) individuals under 18 years of age, (ii) individuals under the legal age of majority in their jurisdiction and (iii) individuals accessing the Service from jurisdictions from which it is illegal to do so.
4.1. You hereby declare and warrant that:
4.1.1. You are over 18 years of age or the higher legal age of majority as stipulated by the jurisdiction of your residence (e.g., Estonia – 21 years) and are legally allowed to participate in the Games offered on the Website under the laws applicable to you.
4.1.2. You participate in the Games strictly in your personal, non-professional capacity for recreational and entertainment purposes only.
4.1.3. You participate in the Games on your own behalf and not on behalf of any other person.
If your brother accessed your account and submitted his KYC documents you breached the casino's rules by allowing access to your account to a third party.
When it came to light that the person was underage, the casino had no option but to restrict your account and invalidate your winnings. Please let me know if there are any other circumstances I haven't considered, otherwise, I'll reject your complaint as unjustified.
Thank you very much in advance for your reply.
Best regards,
Tomas
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