Poslao sam ti mejl. I danas pokušavam. Zapravo mi je rečeno da sačekam 1 sat i da ću moći ponovo da pokušam da učitam dokumente. Nakon sat vremena koje me je obavestio drugi agent, morao sam da čekam dodatna 24 sata, što je već prošlo jer sam sinoć otišao da spavam nakon što mi je rečeno da čekam sat. Jedan agent mi i dalje govori da probam tamo "haš" sajt i šalje mi link a to čak nije ni deo američkog sajta i podrška se ponaša kao da nemaju pojma šta govorim kada im to objašnjavam. Smešno je kako neobrazovano na najlepši mogući način za mene da se izrazim da podrška deluje.
Nisu mi ponudili nikakvu alternativu osim što će mi dozvoliti da pokušam da otpremim svoje dokumente za 24 sata, što je bilo i sada nema odgovora od podrške uživo za više od 4 sata. Ali ipak neće prihvatiti moju ličnu kartu i to uopšte ne priznaje. Tamo je razlog zašto sada ne mogu da otpremim dokumente, podrška uživo mi je govorila da pokušavam da učitavam svoje dokumente iznova i iznova dok mi nije rekla da više ne mogu.
I takođe da, čak sam pokušao i sa manjim datotekama, a ipak i dalje piše da ne mogu više da podnosim dokumente.
I sent you the email. I’ve still been trying today. I was actually told to wait 1 hour and I’d be able to try and upload the documents again. After the hour I was informed by another agent I had to wait an additional 24hrs which it’s already been because I went to sleep last night after I was told to wait the hour. One agent continues to tell me to try there "hash" site and sends me a link and it’s not even part of the US site and support acts like they have no idea what I’m saying when I explain that to them. It’s ridiculous how uneducated in the nicest possible way for me to put it that support acts.
They haven’t offered me any alternatives besides letting on there going to allow me try and upload my documents in 24hrs which it’s been and now no response from live support in over 4hrs. But still it won’t accept my ID and there not acknowledging that at all. There the reason I can’t upload documents now live support kept telling me to try to upload my documents over and over again until it said I couldn’t anymore.
And also yes I’ve even tried with smaller files and yet it still says I can’t submit anymore documents.
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