NaslovnaPritužbeBC.Game Casino - Povraćaj novca nije vraćen na račun igrača.
BC.Game Casino - Povraćaj novca nije vraćen na račun igrača.
Automatski prevedeno:
Iznos:
548 $
BC.Game Casino
Index sigurnosti:Iznad proseka
Sigurnosni indeks
Zajedno sa našom metodologijom recenzija, mi smo izračunali Sigurnosni indeks kazina baziran na više od 20 faktora, uključujući finansije, fer Uslove i pravila, prigovore igrača i drugo. Što je viši Sigurnosni indeks, veće su šanse da vam vaši dobici budu isplaćeni.
The player from Germany had faced an issue with BC.Game where his attempted withdrawal of 548 BCD to his Crypto.com deposit address was rejected and returned to the casino. Despite having been aware of the issue since October 27th, BC.Game had not credited the refund back into the player's account. After a series of communications between the player, the casino, and the Complaints Team, the casino had committed to checking the transaction and refunding the amount as soon as possible. The player confirmed that the refund was finally received, thus resolving the complaint.
Igrač iz Nemačke se suočio sa problemom sa BC.Game-om gde je njegov pokušaj povlačenja 548 BCD na njegovu adresu depozita Cripto.com odbijen i vraćen u kazino. Uprkos tome što je bio svestan problema od 27. oktobra, BC.Game nije vratio povraćaj novca na račun igrača. Nakon niza komunikacija između igrača, kazina i tima za žalbe, kazino se obavezao da će proveriti transakciju i vratiti iznos što je pre moguće. Igrač je potvrdio da je povraćaj novca konačno primljen i tako rešio žalbu.
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem. Dozvolite mi da vam postavim nekoliko pitanja, kako bih u potpunosti razumeo celu situaciju.
Da li je moguće kontaktirati korisničku podršku Cripto.com?
Možete li potvrditi da su sredstva zaista vraćena sa vašeg e-novčanika na BC.Game?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav,
Petronela
Dear NielsGambling,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Is it possible to reach out to Crypto.com's customer support?
Can you confirm that the funds have indeed been refunded from your e-wallet to BC.Game?
Puno vam hvala, NielsGambling, na pružanju svih potrebnih informacija. Sada ću preneti vašu žalbu kolegi Mihalu ( michal.k@casino.guru ) koji će vam biti u pomoći. Želim vam puno sreće i nadam se da će vaš problem biti rešen na vaše zadovoljstvo u bliskoj budućnosti.
Thank you very much, NielsGambling, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Isplata je vraćena u novčanik pošiljaoca pre 34 dana.
Dozvolite mi da sumiram način na koji su sredstva otišla:
Povlačenje iz BC.Game u Cripto.com novčanik: https://etherscan.io/tk/0k5b61a8464eb45138d16201927a94bd49a2ab822f83cc58b5bfc719d8808eb0f5
Cripto.com šalje depozit u jedan od svojih drugih novčanika: https://etherscan.io/tk/0k757bc4ae5492436031c5d77346dfb3ac190ac802e5c8eff59a2b4d7f5b163441
Cripto.com šalje sredstva nazad na adresu BC.Games povlačenja: https://etherscan.io/tk/0kec52528327847a536da46c7a28317296384b4780c8cacbda23b68168b30a904c
Please see the attached screenshot.
The withdrawal ID is: A-1777086833816432315
The withdrawal has been refunded to the sender's wallet 34 days ago.
Let me summarize the way that the funds took:
Withdrawal from BC.Game to the Crypto.com wallet: https://etherscan.io/tx/0x5b61a8464eb45138d16201927a94bd49a2ab822f83cc58b5bfc719d8808eb0f5
Crypto.com sending the deposit to one of their other wallets: https://etherscan.io/tx/0x757bc4ae5492436031c5d77346dfb3ac190ac802e5c8eff59a2b4d7f5b163441
Crypto.com sending the funds back to BC.Games withdrawal address: https://etherscan.io/tx/0xec52528327847a536da46c7a28317296384b4780c8cacbda23b68168b30a904c
Hvala vam što ste dali detalje. Ovo se primećuje i proverava dok govorimo. Kada naš finansijski tim potvrdi transakciju, mi ćemo vratiti ove BCD na vaš račun što je pre moguće.
Samo napomena: BCD je trenutno dostupan na Metamask-u, trustvallet-u, atomskom novčaniku, mev-u i možete zameniti BCD koristeći našu funkciju zamene platforme za mnoge druge valute kao što su USDT, BTC, itd.
Srdačan pozdrav
PANDA - BC.GAME
Hi,
Thank you for providing the details. This is noted and being checked as we speak. Once the transaction is confirmed by our finance team, we will have these BCD added back to your account asap.
Just a note: BCD is currently available on Metamask, trustwallet, atomic wallet, mew, and you can swap BCD using our platform swap feature to many other currencies such as USDT, BTC, etc.
U potpunosti razumem vašu zabrinutost i želim da vas uverim da aktivno rešavamo ovaj problem sa našim domaćinom. Posvećeni smo tome da se takvi previdi više ne ponove u budućnosti. Vaše iskustvo nam je važno i mi preduzimamo korake da poboljšamo našu uslugu i komunikaciju.
Srdačan pozdrav,
PANDA - BC.GAME
I completely understand your concerns and want to assure you that we are actively addressing this issue with our host. We're committed to ensuring that such oversights do not recur in the future. Your experience is important to us, and we are taking steps to improve our service and communication.
Kako je podnosilac žalbe potvrdio da su sredstva uspešno primljena, smatramo da je ova žalba uspešno rešena. Sada ćemo ga zatvoriti kao „rešeno" u našem sistemu. Želeo bih da se zahvalim obema stranama na saradnji. Ne ustručavajte se da nas kontaktirate ako u budućnosti naiđete na probleme sa ovim ili bilo kojim drugim kazinom. Tu smo da vam pomognemo.
Kao što znate, mi ne naplaćujemo naše usluge, niti primamo napojnice. Međutim, bili bismo vam zahvalni ako biste odvojili trenutak i podelili svoje iskustvo sa našim uslugama na Trustpilot https://vvv.trustpilot.com/evaluate/casino.guru . Iskreno razmatranje i sve sugestije koje ćete možda imati za poboljšanje našeg procesa rešavanja žalbi i posredovanja bili bi veoma cenjeni. Vaše povratne informacije mogu biti korisne drugima koji razmišljaju o tome da nas kontaktiraju u vezi bilo kakvih problema vezanih za onlajn kazino.
Hvala unapred na izdvojenom vremenu.
Srdačan pozdrav,
Michal
Casino.Guru
Thank you for the confirmation, NielsGambling.
As the complainant confirmed that the funds were successfully received, we consider this complaint to have been successfully resolved. We will now close it as "resolved" in our system. I would like to thank both parties for their cooperation. Please do not hesitate to contact us if you encounter any problems with this or any other casino in the future. We are here to help you.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues.
Thank you in advance for your time.
Best regards,
Michal
Casino.Guru
Automatski prevedeno:
Poslali smo Vam e-mail
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
