BC.Game Casino - Račun igrača je zatvoren.

I been trying to get a hold of anyone from the team to let me know at least why has my account been locked and nobody's responding me support keeps telling me it takes weeks to get a response from email team I don't get no reply on their Twitter nor on Instagram. What's even going on. They closed on 25th December 2021, since then I was told to provide last transactions ip addresses and everything and what not which I did. They kept telling me I have breached their terms by using the BCL gift links to my advantage, It was a bug on their end and many users including me got those links which we clicked on and that gave some BCL which I really have no idea of that what it is. I provided them all the screenshots with that user even all those screenshots that I had. I literally deposited $250 and lost that and was just trying to claim my rakeback and turned out I'm banned. I didn't even use that BCL or whatever it was since I had no clue of where it is or what it is. They are saying I used it to my advantage. Well If I did that They should also be able to prove this to me since it was my account and I have all the rights to ask any information related to it I had 2fa enabled and I had also done their kyc voluntarily. They don't respond to my emails they don't tell me what exactly was my fault I have been on the site for literally since they launched I have referred a good few people. One of which is working as a vip host on that site. Plus every other person who was affected by that error and clicked that link got their accounts back literally after a week of this happening except me. Maybe because I'm not that active in their chat or maybe because I don't have contact with their support and mods and whatsoever links to be counted as priority user.

Hello zaynabshah,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with BC.Game Casino.

Please allow me to ask you a few more question before we would move forward.

Did the casino in any way specify what exact term did you breach? When was the last time they responded to you and what was it about. Was your balance 0€ when your account got closed?

Please note that if you had zero balance when your account got closed, I would recommend to move on to another casino. If there is nothing to refund and they decided to close your account, there isn't much anyone can do against it. The casino has every right to close the player's account anytime if they do not void any balance from you.

Looking forward to your answer and I hope we will be able to help you out.

Regards,

Nick

Dear zaynabshah,

Unfortunately if there was not any balance on your account at the time of the closure we can't really move on with the case. If we would contact the casino with only the reason to find out what might have happen we would probably never get an answer as there is not any money at stake. If you had an affiliate program I believe that it might be the reason of the issue as some casinos might restrict affiliates to play at their casino.

I'm really sorry that we could not help you more but there is not enough relevant evidence to ask the casino for the reason of account closure. You can still try to contact the licensing authorities of the casino who should have full insight into the casino's system.

Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick