The player from the US had a gambling addiction and repeatedly requested permanent account closure without success. Despite having contacted customer support multiple times, he was only provided with a self-exclusion link that could be canceled after 24 hours. The player faced severe financial and emotional distress due to this ongoing issue. A compensation of $2,500 was offered by the casino, which he accepted, and after some delays, the refund was successfully processed. The complaint was marked as resolved by us, following the player's confirmation of receipt of the refund.
Igrač iz SAD je imao zavisnost od kockanja i više puta je bezuspešno tražio trajno zatvaranje naloga. Uprkos tome što je kontaktirao korisničku podršku više puta, dobio je samo vezu za samoisključivanje koja se mogla otkazati nakon 24 sata. Igrač se suočio sa teškim finansijskim i emocionalnim problemima zbog ovog problema koji je u toku. Kazino je ponudio nadoknadu od 2.500 dolara, što je on prihvatio, a nakon izvesnog odlaganja, povraćaj je uspešno obrađen. Žalba je označena kao rešena, nakon potvrde igrača da je primio refundaciju.
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