Zdravo. Stalno mi govore da moram da imam pasoš ili državnu legitimaciju. nemam pasoš. Poslao sam svoju vozačku dozvolu, ali kažu da nije ispravan oblik lične karte.
Potpuno otkrivanje – od tada sam založio sredstva nazad u kazino tako da više nema balansa za povlačenje. Međutim, želeo bih da pronađem rešenje tako da moj nalog više ne može biti suspendovan od povlačenja jer je to trenutni status.
Štaviše, razumem važnost KIC-a i mogu da cenim dužnu pažnju. Zabrinut sam što sam napravio najmanje 2-3 depozita skoro svaki dan više od 3 godine, i nikada nije bilo problema sa uzimanjem mojih sredstava. I ranije sam mogao više puta da podignem, ali najviše što sam ikada povukao je bio oko 2000 dolara. Ako je KIC bio stvarna briga, zašto mi uopšte dozvoliti da deponujem sredstva? Čini se da da nisam bio poznat igrač, onda ne bi trebalo da mi uzimaju novac više puta dnevno bez neke vrste verifikacije. Osećam se kao da ako ne žele da otključaju moje mogućnosti povlačenja, onda bi mi trebalo refundirati svaki pojedinačni depozit. Znam da to nije način na koji ovo funkcioniše, ali možda tada sajtovi ne bi bili tako skloni da godinama uzimaju novac od igrača, a onda izgledaju vrlo neodređeno i nejasno kada pokušam da se povučem.
Neke dodatne informacije: Imam 2FA na svom nalogu koji je bio potreban za povlačenje, kao i verifikovanu adresu e-pošte i broj telefona. Takođe sam korisnik Telegrama koji je povezan sa njihovom veb lokacijom. Oni znaju ko sam dok razgovaram sa svojim VIP domaćinom skoro svakodnevno.
Hvala vam na pomoći koja se može pružiti. Ako ova žalba više nije važeća zbog reproduciranja sredstava, obavestite me da li treba da otvorim još jednu žalbu da samo pokušam da otključam svoj račun za buduća povlačenja.
Hvala još jednom!
Hi. They keep telling me that I have to have a passport or State ID. I do not have a passport. I have sent my drivers license but they say it is not a correct form of ID.
Full disclosure-I have since wagered the funds back to the casino so there is no longer a balance to withdraw. I would, however, like to find resolution so that my account can no longer be suspended from withdrawals as that is the current status.
Furthermore, I understand the importance of KYC and can appreciate the due diligence. My concern is that I have made at least 2-3 deposits nearly every single day for over 3 years, and there has never once been an issue with taking my funds. I have been able to withdraw multiple times before as well but the most I have ever withdrawn was around $2000. If KYC was an actual concern, then why even let me deposit funds? It seems like if I was not a known player, then they should not have taken my money multiple times a day without doing some sort of verification. I feel like if they do not want to unlock my withdraw capabilities, then I should be refunded for every single deposit. I know that is not how this works but maybe then sites would not be so apt to take money from players for years and then look very sketchy and shady when I try to withdraw.
Some additional information: I have 2FA on my account which was required to withdraw, as well as a verified email address and phone number. I’m also a Telegram user that is linked to their site. They know who I am as I speak to my VIP host almost daily.
Thank you for any assistance that can be provided. If this complaint is no longer valid due to the funds being played back, please let me know if I should open another complaint to just try to get my account unlocked for future withdrawals.
Thank you again!
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