Zdravo, moja žalba je zato što me je BCASINO prevario kada sam pokušao da izvršim povlačenje. Tvrdili su da sam dobio novac kupljenim bonusom, što je netačno. Uplatio sam nekoliko depozita na račun i igrao sa svojim stvarnim sredstvima. Osvojio sam 250.000 arsa, ali su mi to smanjili na 10.000 arsa, što je iznos koji bi mogao da se podigne uz bonus. Ovo je laž jer sam imao pravi novac na svom računu i taj bonus od 50 spinova nije doneo nikakav profit—nastavio sam da igram sa svojim pravim novcem. Nakon povlačenja, naterali su me da igram uslove klađenja koje sam imao. Kada sam završio i pokušao da se povučem, dali su mi preokret u vezi sa isplatom. Razgovarao sam sa agentom u to vreme da pitam zašto nisam u mogućnosti da koristim bonus novac kazina. Rekao mi je da je to zato što sam igrao sa svojim pravim novcem. Nisu mogli da odgovore kada ovo pomenem, a sada ne žele da isplate moj dobitak koji su otkazali.
Hello, my complaint is because BCASINO defrauded me when I tried to make my withdrawal. They alleged that I won the money with a purchased bonus, which is untrue. I made several deposits into the account and played with my actual funds. I won 250,000 ars, but they reduced it to 10,000 ars, which is the amount that could be withdrawn with the bonus. This is a lie because I had real money in my account and that 50 spin bonus did not yield any profits—I continued playing with my real money. Upon withdrawal, they made me play the wagering requirements that I had. When I finished and attempted to withdraw, they gave me a runaround regarding the payout. I spoke with an agent at the time to ask why I was unable to use the casino's bonus money. He told me it was because I was playing with my real money. They could not provide a response when I mention this, and now they do not want to pay out my winnings which they cancelled.
Hola mi queja es porque. El casino BCASINO me estafo al querer hacer mi retiro, diciendo que yo el dinero lo gane con un bono que compre, y lo cual es mentira, porque hice varios depositos en la cuenta y jugue con mi dinero real, gane 250.000 ars y ellos me lo redujeron a 10.000 ars que es lo que se podia retirar con el bono, pero es una mentira porque yo tenia dinero real en la cuenta y ese bono de 50 spin no me dio nada de ganancia y segui jugando con mi dinero real, al momento de retirar me hicieron jugar los requisitos de apuestas que tenia, lo termine, y cuando quise retirar me dieron mim vueltas para retirar el dinero, hable con un agente en su momento, para preguntarle porque no podia utilizar el dinero del bono del casino, y me dijo que era porque estaba jugando con mi dinero real, no saben que decirme cuando mes menciono eso, y ahora no me quieren pagar mis ganancias las cuales me cancelaron
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