Zdravo svima,
Pregledali smo nalog ovog igrača i pronašli sledeće:
Besplatni obrtaji na koje igrač pominje bili su 5 besplatnih okretaja zatraženih 17. septembra.
Nakon odigranih besplatnih okreta, igrač se raspitivao u vezi sa podnošenjem zahteva za povlačenje 18. septembra u ćaskanju uživo
Agent je obavestio igrača o zahtevima - dokumentima za verifikaciju računa i potrebnom minimalnom iznosu depozita
Dokumente je poslao igrač, pregledao ih je i odobrio 18. septembra.
Zahtev za povlačenje je podnet i 18. septembra, bez minimalnog depozita.
To je dovelo do blokade njegovog naloga.
Tokom procene njegovog zahteva za povlačenje, takođe smo otkrili da je igrač stavio opklade veće od 10% iznosa bonusa, što je takođe kršenje Uslova i odredbi navedenih na promociji.
Ako je potrebno još nešto, ne ustručavajte se da pitate.
Hello all,
We have looked into this player's account and found the following:
The free spins the player is referring to were 5 Free Spins claimed on 17 September.
After the free spins were played, the player inquired regarding submitting a withdrawal request on 18 September on Live Chat
The agent advised the player of the requirements - documents for account verification and minimal deposit amount needed
The documents were sent by the player, reviewed, and approved on 18 September.
A withdrawal request was submitted on 18 September as well, without a minimal deposit being made.
This resulted in his account being blocked.
During the evaluation of his withdrawal request, we also found that the player placed bets larger than 10% of the bonus amount which is also a violation of the Terms and Conditions listed on the promotion.
If anything further is needed, please do not hesitate to ask.
Automatski prevedeno: