zdravo svima,
Hvala vam na strpljenju dok smo istraživali vašu zabrinutost.
Nakon pregleda vašeg naloga, možemo potvrditi da su svi dokumenti za verifikaciju primljeni i odobreni. Plaćanje je izvršeno 19. avgusta 2024. putem bankovnog transfera; međutim, naš procesor plaćanja ga je vratio sa porukom „ODBIJENO – NEVAŽEĆI KORISNIK".
Ponovo smo pokušali da izvršimo transakciju 22. avgusta 2024, ali smo, nažalost, dobili isti odgovor od našeg procesora plaćanja.
Nakon što smo ispitali slučaj sa bankom, otkrili smo da su ove transakcije odbijene zbog sledeće greške:
"status_description": "Nevažeći broj računa / broj filijale / tip računa / broj banke."
Ovo ukazuje da je jedan od parametara netačan i da sprečava obradu plaćanja.
Eskalirali smo ovo pitanje radi dalje istrage kako bismo pronašli rešenje. Kada dobijemo više detalja, obavestiću vas ovde.
Hvala vam na razumevanju i slobodno nam se obratite ako u međuvremenu imate pitanja.
Srdačan pozdrav,
bCasino predstavnik
Hello All,
Thank you for your patience while we investigated your concern.
Upon reviewing your account, we can confirm that all verification documents have been received and approved. The payment was executed on 19 August 2024 via Bank Transfer; however, it was returned by our payment processor with the message "DECLINED - INVALID BENEFICIARY."
We attempted the transaction again on 22 August 2024, but unfortunately, we received the same response from our payment processor.
After investigating the matter with the bank, we found that these transactions were declined due to the following error:
"status_description": "Invalid account number / branch number / account type / bank number."
This indicates that one of the parameters is incorrect and is preventing the payment from being processed.
We have escalated this issue for further investigation to find a solution. Once we receive more details, I will update you here.
Thank you for your understanding, and please feel free to reach out if you have any questions in the meantime.
Best regards,
bCasino Representative
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