U Beastino kazinu, naš primarni cilj je da pružimo najviši nivo usluge i obezbedimo zadovoljstvo igrača. Posvećeni smo pružanju izuzetnog iskustva igranja našim igračima. Istovremeno, očekujemo da naši igrači priznaju naše napore i da se pridržavaju dogovorenih uslova i odredbi, uzdržavajući se od upuštanja u bilo kakve nezakonite aktivnosti ili zloupotrebe našeg kazina na bilo koji način.
Što se tiče nedavne promene licence, važno je napomenuti da ova promena nije povezana sa konkretnim pitanjem. Svi saldo igrača je neprimetno prenet tokom ove tranzicije. Preduzeli smo neophodne korake da unapred obavestimo naše igrače o planiranom održavanju i zastoju u migraciji. Ove mere su primenjene da bi se stvorilo više mogućnosti za kazino, kao što je proširenje opsega dostupnih dobavljača plaćanja i igara, sa krajnjim ciljem da se poboljša celokupno iskustvo igrača.
Imali smo komunikaciju sa igračem preko našeg tima za korisničku podršku. Pošto rezolucija koju smo dali nije bila zadovoljavajuća za igrača i smatramo da je ovo naša konačna odluka, razumemo da ovo možda nije bio odgovor kojem se igrač nadao.
Ako igrač nije zadovoljan našom rezolucijom, možete uputiti pitanje igrača na odlučivanje od strane našeg imenovanog ADR-a:
EADR Ltd., Evropsko alternativno rešavanje sporova ('EADR') je nezavisna arbitraža sa glavnom kancelarijom na adresi 189/1, The Strand, Gzira GZR 1024, Malta, koja obezbeđuje alternativno rešavanje sporova i dizajnirana je da bude u skladu sa „Alternativnim potrošačkim sporovima Rezolucija (Opšta) regulativa" (SL378.18) na Malti.
At Beastino Casino, our primary objective is to deliver the highest level of service and ensure player satisfaction. We are committed to providing an exceptional gaming experience to our players. Simultaneously, we expect our players to acknowledge our efforts and adhere to the agreed-upon terms and conditions, refraining from engaging in any illegal activities or abusing our casino in any manner.
Regarding the recent license change, it is important to note that this change is unrelated to the specific issue at hand. All player balances have been seamlessly transferred during this transition. We took the necessary steps to inform our players well in advance about the scheduled maintenance and migration downtime. These measures were implemented to create more opportunities for the casino, such as expanding the range of available payment and game providers, with the ultimate goal of enhancing the overall player experience.
We have had communications with the player through our customer support team. Since the resolution we provided was not satisfactory to the player and we consider this to be our final decision, we understand that this might not have been the answer the player hoped for.
If the player is not satisfied with our resolution, you may refer the player's matter for adjudication by our appointed ADR:
EADR Ltd., European Alternative Dispute Resolution (‘EADR’) is an independent arbitration with their main office at 189/1, The Strand, Gzira GZR 1024, Malta, providing alternative dispute resolution and is designed to comply with the "Consumer Alternative Dispute Resolution (General) Regulations" (S.L.378.18) in Malta.
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