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I can't make my withdrawal right on the first withdrawal for deposit the site is super easy it crashes at the time but when you go to withdraw the money you can't do it there is no option for you to fill in your data for the withdrawal this is very complicated I've never had problems in others casinos please help me to solve this

Não consigo fazer minha retirada logo no primeiro saque para depósito o site tá super fácil cai na hora mais quando vc vai retirar o dinheiro vc não consegue não aparece a opção para vc preencher seu dados para o saque isso é muito complicado nunca tive problemas em outros cassinos me ajudem por favor a resolver isso

Dear tonygalvao58,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you tried discussing this problem with the casino directly? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Good morning, I already talked to them, I already confirmed my data, everything with them, they just tell me that the team is working more so far, nothing yet, this was my first withdrawal, I wanted to know if I was going to pay correctly because I was going to deposit a much higher amount, but in the end I couldn't I already informed them everything I talked to them several times I passed the bill and pix so that if they wanted they could have a way to withdraw the pramim value but so far nothing I'm very upset I thought the casino was good but so far nothing

Bom dia já falei com eles já confirmei meus dados tudo com eles só falam pramim que a equipe está trabalhando mais até agora nada ainda esse foi meu primeiro saque queria saber se ia pagar certinho porque ia depositar hum valor bem mais auto mais no final não consegui sacar já informei eles tudo falei com eles várias vezes passei conta e pix para que se quisesse eles podia ter hum jeito ao ternativo de retirar o valor pramim mais até agora nada estou muito chateado achei que o casino era bom mais até agora nada

Thank you for your reply, tonygalvao58. Have you accumulated your winnings with or without an active bonus?

Do I understand correctly that there is currently no withdrawal method available to you?

Yes, my winnings and real money have no bonus and they don't make my withdrawal I already sent everything they asked for and Nothing so far and it's super wrong they're doing if you can deposit you have to withdraw too

Sim meus ganhos e dinheiro real não tem bônus e eles não fazem minha retirada já mandei tudo oque pediram e Nada até agora e super errado que estão fazendo se da pra depositar tem que dar pra sacar também

Thank you very much tonygalvao58 for your reply. I will now transfer your complaint to my colleague Nick (nikolas.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hi tonygalvao58,

we're sorry for the caused inconvenience, there was a technical issue with your account. Our support team will contact you to choose the optimal solution of the problem.

Kind regards,

BeemCasino Team

I'm waiting for him to get in touch but nothing said to you guys just apologies never a real solution this casino is very bad doesn't care about players I use several casinos and this is the only one that did this to me I didn't put your money in them guys 😡😡😡

Tô esperando ele entrar encontato mais nada falou pra vcs so desculpas nunca huma solução real esse casino e muito ruim faz pouco caso dos jogadores uso vários casinos e esse é o único que fez isso comigo não coloquei seu dinheiro neles pessoal 😡😡😡

Dear tonygalvao58,

400BRL were successfully transferred to your Muchbetter account.

Kind regards,

BeemCasino Team

Ok, as I had already sent my checking account to you, as soon as it falls into it, I confirm here that you paid me and resolved this situation, I am waiting for the amounts to fall into my account ok

Ok como já tinha enviado minha conta corrente para vcs asim que cair nela eu confirmo aqui que vcs me pagaram e resolveram essa situação estou aguardando os valores cair na minha conta ok

Hello tonygalvao58 and Beem Casino,

Thanks for all the updates. We will be now waiting for the player's confirmation about the received funds. Will set the timer to him until the money arrives.

Regards,

Nick

Dear tonygalvao58,

Could you please confirm if the money has arrived? Please note that if we won't hear from you within the next 7 days, the complaint will be rejected.

Good morning, yes it landed in my account thank you

Bom dia caiu sim na minha conta obrigado

Dear tonygalvao58,

Thank you for the confirmation. The complaint will be now closed as resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick