The player from Saxony has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy.”
Igrač iz Saksonije zatražio je povlačenje manje od dvije sedmice prije podnošenja ove žalbe. Njihov novac još nije primljen. Žalba je zatvorena kao 'neriješena' jer kazino ima više od 15 slučajeva označenih s "Politika bez reakcije".
Od 9. avgusta 2022. pokušavam da podignem svoj dobitak, nažalost uvijek dođe do greške prilikom isplate iz banke. Molimo kontaktirajte korisničku podršku i registrirajte banku. Korisnička služba ignoriše vas ili odgovore na pitanja koja se nisu pojavila, pa sam dogovorio da se uplata izvrši na kreditnu karticu i odlaže svaki dan kada bi isplata bila u toku.
Since August 9th, 2022 I've been trying to withdraw my winnings, unfortunately there is always an error when paying out from the bank. Please contact customer service and register the bank. Customer service ignores you or answers to questions that didn't come up, so I arranged for the payment to be made to the credit card and are delayed every day that the payout would be in process.
Seit dem 09.08.2022 versuche ich meine Gewinn abzuheben leider gibt es bei der Bankauszahlung immer den Fehler bitte den Kundenservice kontaktieren und Bank registrieren der Kundenservice ignoriert einen oder Antworte auf Fragen die nicht wurden daher habe ich die Auszahlung auf den Kreditkarte veranlasst und werden täglich hingehalten das die Auszahlung in der Bearbeitung wäre.
Dear zeigermanndavid,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Dear zeigermanndavid,
Have you received your withdrawal from the casino yet?
Kazino do danas nije izvršio uplatu, uvijek se samo odlaže
To date, no payment has been made by the casino, it is always only put off
Bis heute wurde keine Auszahlung vom Casino getätigt es wird immer nur vertröstet
Dragi zeigermanndavid,
Nažalost, došli smo do tačke u kojoj ne možemo dalje sa ovom žalbom. Općenito, sada bismo pokušali stupiti u kontakt sa kazinom i zatražiti njihovo objašnjenje, međutim, ovaj ima 15+ slučajeva zatvorenih kao "Politika bez reakcije", što jasno pokazuje da kazino nije zainteresiran za suradnju s nama.
Nažalost, primorani smo zatvoriti vašu žalbu kao "neriješenu". Ovo će uticati na ukupnu ocjenu kazina. Razumijem da ovo nije zadovoljavajuće rješenje za vaš problem, međutim, smanjenje ocjene uzrokovano neriješenim žalbama može promijeniti pristup kazina.
Nažalost, nemamo drugog izbora jer se čini da je uobičajena praksa Beem Casina da nas potpuno ignoriše u našim pokušajima da posredujemo u bilo kakvom pitanju. Molimo provjerite sve naše neuspjele pokušaje pregovora.
Poslali smo brojne e-poruke i pokušali komunicirati s predstavnicima chata uživo, kao i sa članovima pridruženog tima. Nažalost, svi napori da se riješi bilo kakav problem su zamrli jer su pritužbe rasle. Strogo preporučujemo da se držite podalje od Beem Casina. Voleo bih da mogu biti od veće pomoći.
Kazino može ponovo otvoriti ovu žalbu bilo kada.
Dear zeigermanndavid,
Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice of Beem Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Beem Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
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Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
