Hvala vam na pojašnjenju, Bella Vegas Casino tim.
Dragi jrobledo545 ,
Uzimajući u obzir iznose na datom snimku ekrana vaše istorije igara, ne izgleda da to ima ikakve veze sa komp poenima ili 3 okretanja, kao što ste tvrdili. Međutim, čak i da su na vaš račun bili dodani poeni pored vašeg depozita za pravi novac, to bi takođe bio besplatan novac koji je dao kazino, tako da bi se pravila o bonusu kazina vrlo verovatno primenila na takva sredstva.
Možete li potvrditi da deo istorije igre koji deli kazino pripada vama i da ste osvojili od drugog uzastopnog bonusa bez depozita bez uplate depozita?
Imajte na umu da postoji još jedno pravilo u Uslovima i odredbama kazina koje jasnije objašnjava situaciju.
" 11.11.7. Nijedan igrač ne može uzastopno iskoristiti dva bonusa bez depozita (besplatan novac, besplatni obrtaji, itd.). To jest, igrač mora napraviti depozit od najmanje 20 USD između traženja bilo koje ponude bez depozita. Ako depozit nije napravljen između ponuda bez depozita, svi naredni dobici će biti poništeni. "
Pošto govorimo o bonusima bez depozita – besplatnom novcu koji kazino daje svojim igračima, oni ga mogu ograničiti kako im odgovara, a mi to prihvatamo ako nije u suprotnosti sa našim Kodeksom poštenog kockanja i/ili internom politikom. U suprotnom, igrači su mogli da igraju samo sa bonusima bez depozita, bez rizika da izgube svoj pravi novac, dok su mogli samo da dobiju i povuku se iz kazina. Da je tako funkcionisalo, ne bi imalo smisla da onlajn kazina uopšte rade.
Svaki igrač je dužan da pročita odredbe i uslove, koji jasno objašnjavaju bonuse bez depozita. Prihvatili ste ih prilikom registracije.
Stoga, ako ste osvojili sporna sredstva iz drugog uzastopnog bonusa bez depozita bez uplate depozita, bojim se da vam ništa ne možemo pomoći.
Ako sam nešto previdio ili su se događaji desili drugačije, slobodno me ispravite.
Thank you for the clarification, Bella Vegas Casino Team.
Dear jrobledo545,
Considering the amounts in the provided screenshot of your game history, it does not look like it has anything to do with the comp points or 3 spins, as you claimed. However, even if there were any points credited to your account on top of your real money deposit(s), those would have been also free money given by the casino, so the casino's bonus rules would have very likely applied to such funds.
Can you please confirm the part of the game history shared by the casino belongs to you and that you won from the second consecutive no-deposit bonus without making a deposit?
Please note that there is also another rule in the casino's Terms and Conditions explaining the situation more clearly.
"11.11.7. No Player may redeem two non-deposit bonuses (free money, free spins, etc.) consecutively. i.e., a Player must make at least a $20 deposit in-between claiming any non-deposit offers. If a deposit is not made between non-deposit offers, any subsequent winnings will be voided."
Since we are talking about no-deposit bonuses - free money provided by the casino to its players, they can limit it as they see fit, and we accept it if it is not against our Fair Gambling Codex and/or internal policy. Otherwise, players could only play with no-deposit bonuses, without taking any risk of losing their real money, while they could only win and withdraw from the casino. If it worked like that, it would not make sense for online casinos to operate at all.
Each player is obliged to read the Terms and Conditions, which explain no-deposit bonuses clearly. You accepted them upon registration.
Therefore, if you won the disputed funds from the second consecutive no-deposit bonus without making a deposit, I am afraid there is nothing we can help you with.
If I overlooked something or the events happened differently, feel free to correct me.
Automatski prevedeno: