Igrač iz Hrvatska je zahtevao isplatu pre nego što je poslao prigovor. Nažalost, nije još dobio svoje dobitke.
The player from Croatia has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. It seems to be a common practice of Casino to ignore us completely in our attempts to mediate any kind of issue therefore the complain remains unresolved.
Igrač iz Hrvatska je zahtevao isplatu pre nego što je poslao prigovor. Nažalost, nije još dobio svoje dobitke.
Zdravo
Igrao sam na betobet sajtu.
Položio sam 200 ili 250 €
Kladio sam se i išao gore-dole, kada sam došao do 860€ hteo sam da podignem 250€.
Tri dana nakon zahteva za povlačenje dobio sam mail da moram da verifikujem nalog i dao sam im sve što su tražili.
Nakon uspešnog završetka verifikacije, blokiran sam.
Nakon što sam blokiran, otkazao sam zahtev za povlačenje i napravio novi zahtev za povlačenje sa punim iznosom jer više nisam mogao da se kladim.
Rekli su da povlačenje na Skrill traje tri radna dana.
Podneo sam zahtev za povlačenje u nedelju i u četvrtak nisam dobio novac, a onda sam kontaktirao betober agente na chatu.
Rekli su mi da je moj nalog pod istragom, pitao sam ih zašto i nisu mi rekli zašto.
Ne znam zašto i rekli su mi da istraga nema vremenski okvir niti ograničenja.
Molim vas pomozite mi ne znam šta da radim.
Hi
I played on betobet site.
I deposited 200 or 250 €
I placed bets and I went up and down, when I got to 860€ I wanted to withdraw 250€.
Three days after withdraw request I got mail that I have to verify account and I gave them all they asked.
After successful completion of verification I got blocked.
After I got blocked I cancelled withdraw request and I made new withdraw request with full amount because I couldn't place any bet anymore.
They said that withdrawal to Skrill takes three working days.
I made withdraw request on Sunday and on Thursday I didn't receive money, then I contacted betober agents on chat.
They said to me that my account is under investigation I asked them why and they didn't tell me why.
I don't know why and they told me that investigation doesn't have time frame or restrictions.
Please help me I don't know what to do.
Dear tjozic64,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Hvala puno na odgovoru, tjozic64. Da li ste ranije izvršili uspešna povlačenja? Da li ste akumulirali svoje dobitke sa ili bez aktivnog bonusa?
Možete li da prosledite svu relevantnu komunikaciju između vas i kazina na _KSKSKSKSKS_0@email.kkkkk ? Alternativno, možete ga objaviti ovde. Hvala unapred.
Thank you very much for your reply, tjozic64. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?
Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
Hvala puno, tjozic64, na saradnji. Sada ću preneti vašu žalbu kolegi Petru ( _KSKSKSKSKS_0@email.kkkkk ) koji će vam biti na usluzi. Želim vam puno sreće i nadam se da će problem biti rešen na vaše zadovoljstvo u bliskoj budućnosti.
Thank you very much, tjozic64, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Pozdrav,
Hvala tjozic64 što nam je dao sve informacije. Nadam se da ćemo zajedno uspeti da rešimo ovaj problem.
Sada bih želeo da zamolim Bet O Bet kazino za njihovu pomoć u rešavanju ove žalbe. Želeli bismo da znamo zašto je račun igrača pod istragom i šta možemo da uradimo da im pomognemo da povuku svoje dobitke.
Hvala vam!
Hello there,
Thank you tjozic64 for providing us with all the information. I hope we'll be able to resolve this issue together.
I would now like to ask Bet O Bet Casino for their help in resolving this complaint. We would like to know why is the player's account under investigation and what can we do to help them withdraw their winnings.
Thank you!
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Više puta sam pokušavao da kontaktiram kazino, ali nisam imao uspeha. Bojim se da se ne može mnogo postići bez saradnje sa njegove strane. Označiću žalbu kao „nerešenu" u našem sistemu. Razumem da ovo nije zadovoljavajuće rešenje za vaš problem. Međutim, smanjenje rejtinga uzrokovano nerešenim žalbama može pomoći da se promeni pristup kazina. Ako kazino odluči da reaguje, ponovo ćemo otvoriti žalbu i bićete obavešteni putem e-pošte. U međuvremenu, preporučujem vam da kontaktirate Gaming Curacao Authoriti ( complaints@gaming-curacao.com ) i podneti im žalbu. Uprava za igre na sreću ima više opcija i alata za pomoć igračima. Obavestite me da li vam treba pomoć oko podnošenja žalbe ili kako su oni odgovorili ako to možete učiniti sami ( peter.c@casino.guru ). Žao mi je što ovom prilikom nisam mogao biti od veće pomoći.
Srdačan pozdrav,
Peter
I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Gaming Curacao Authority (complaints@gaming-curacao.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (peter.c@casino.guru). I am sorry I could not be of more help on this occasion.
Best regards,
Peter
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Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.