Dragi Mihal,
Cenimo vaše učešće u ovom pitanju i razumemo vašu perspektivu u vezi sa pravilom maksimalne opklade. Međutim, želeli bismo da ponudimo malo jasnoće i objašnjenja sa naše strane, Bet24-7 kazina.
Pravilo maksimalne opklade je zaista standardna praksa u industriji, posebno usmerena na obezbeđivanje fer igre i održavanje uravnoteženog okruženja za igre. Ovo pravilo je deo naših uslova, sa kojima se igrači slažu prilikom registracije. Svrha ovog pravila je da spreči zloupotrebe strategija klađenja i da se pridržava različitih regulatornih zahteva.
U slučaju Rolekesh-a, pravilo maksimalne opklade je, nažalost, prekršeno.
Razumemo Rolekesh-ovu frustraciju, ali moramo naglasiti da je poštovanje odredbi i uslova kazina od suštinskog značaja za sve igrače. Iako je konfiskacija dobitaka nesrećan ishod, ona je neophodna mera za očuvanje integriteta našeg okruženja za igre i poštovanje regulatornih standarda.
Uveravamo vas i Rolekesh da je ovo pitanje rešeno u skladu sa našom politikom, koja je na snazi da zaštiti i igrača i kazino. Posvećeni smo pružanju fer i prijatnog iskustva igranja za sve naše igrače i uzećemo ove povratne informacije u obzir za buduća poboljšanja.
Hvala vam što ste nam dali priliku da objasnimo svoj stav.
Srdačan pozdrav,
Alek
Menadžer kazina Bet24-7 kazino
Dear Michal,
We appreciate your involvement in this matter and understand your perspective regarding the max bet rule. However, we would like to offer some clarity and explanation from our side, Bet24-7 Casino.
The max bet rule is indeed a standard practice in the industry, particularly aimed at ensuring fair play and maintaining a balanced gaming environment. This rule is part of our terms and conditions, which are agreed upon by players upon registration. The purpose of this rule is to prevent abusive betting strategies and to comply with various regulatory requirements.
In the case of Rolexesh, the max bet rule was unfortunately violated.
We understand Rolexesh’s frustration, but we must emphasize that adherence to the casino's terms and conditions is essential for all players. While the confiscation of winnings is an unfortunate outcome, it is a necessary measure to uphold the integrity of our gaming environment and to comply with regulatory standards.
We assure you and Rolexesh that this matter was handled according to our policy, which is in place to protect both the player and the casino. We are committed to providing a fair and enjoyable gaming experience for all our players and will take this feedback into consideration for future improvements.
Thank you for allowing us the opportunity to explain our position.
Best regards,
Alex
Casino Manager Bet24-7 Casino
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