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Hey I have made an account on bet365 Put money within about 700kr in total and have a great wine at casino live 50k and say to it will have paid out man then they start send health insurance certificate I do and send picture of myself and of debit card man . They will not pay my money because I do not have an address at this time. You have approved to play account with nemid of course. They stay on for over a week and say the same Pis and do it for now.

it feels like they just wait for me to play the money up and then succeed for those with blackjack where they for 21 all the time to deal there at live casino.

Can it be true they refuse me payment once I have paid the money. And won such a large amount ?? They send me a dirty one here 2 days after I ask for payment ??

Hey Jeg har lavet en konto på bet365 Sætte penge inden ca 700kr i alt og har en stor vin på casino live 50k og siger til den vil godt have udbetalt man så begynder de send sygesikringsbevis gøre jeg og send billede af mig selv og af hævekort man. De vil ikke udbetalt min penge for jeg ikke har adresse på det her tidspunkt. Man har godkendt spille konto med nemid jo. De bliver ved over en uge med og sig det samme Pis og gøre det i nu.

det føles som de bare vent på jeg spille pengene op og lykkes så for dem med blackjack hvor de for 21 hele tiden til deal der er på live casino.

Kan det være sandt de nægter mig udbetalt når jeg har indbetalt pengene. Og vundt så stor beløb ?? De send mig en beskid den her 2 dage efter jeg spørger om udbetaling??

Dear Mathias,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I am not sure I understand your complaint completely. Your account hasn’t been verified, because you do not have a permanent address? Were your winnings confiscated? Is your account accessible? I checked the message from the casino, but I only see that you were offered some player protection tools.

Is there any other relevant communication with the casino regarding this issue? If yes, please forward it to kristina.s@casino.guru.

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Mathias,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

They have approved my account as it also could easily. As at all other casinos in dk.

One problem is they have done it about 45 days after I made the account

And refused me and get it approved in while I hated winning

De har godkendt min konto som den også nemt kunne. Som på alle andre casino i dk.

Man problemer er jo de har gjort det ca 45 dage efter jeg lavet konto

Og nægtet mig og få den godkendt i mens jeg hade vundt

Thank you Mathias for your reply. I will now transfer your complaint to my colleague Zuzana who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hope there is something and do for follow not it can be true they refuse and approve for so and approve long after and have not sent anything to them after I do not play by them so it is something they have chosen and do.

To approve. And am 100% sure they would not approve because I had won big on a 500man

and in between thank you for helping me

Håber der er noget og gøre for følger ikke det kan være sandt de nægter og godkende for så og godkende langtid efter og har ikke send noget til dem efter jeg ikke spille ved dem så det er noget de har valgt og gøre.

At godkende. Og er 100% sikker på de ikke ville godkende for jeg hade vundt stort på en 500mand

og tussen tak for i vil hjælpe mig

Hello Mathias,

I am very sorry to hear about your issue. I will do my best to help you.

Bet365 Casino, could you please shed some light on this case? Thank you very much in advance for your reply.

We would like to ask the Bet365 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Yes you do not know what I do

They case they could not approve my account for payment

and did so 45 days after I had made account of them

And have not sent any exter to them at all only what they said they want for and approve

But they could not say that

And my account will therefore be shut down after 30 days from I made it and hated winning a lot of money.

So I thought fuck it does not get them and just play them up on few games with high stakes as it could be just as much because it could not be approved case you after all

You got an email from them 45 days after now we have approved it and you can pay out what makes me very angry and know it is not legal and will not approve just for a customer wins big. And have not sent anything else to them in what I did from the start and know it is more in enough to and get an account approved nemid and health insurance certificate ....

Ja man ved ikke hvad jeg gøre

De sag de ikke kunne godkende min konto til udbetaltning

og gjorde det 45 dage efter jeg hade lavet konto ved dem

Og har ikke send noget exter til dem overhovedet kun det som de sagde de vil have for og godkende

Man det kunne den ikke sag de

Og min konto vil derfor blive lukket ned efter 30dage fra jeg lavet den og hade vundet mange penge.

Så jeg tænkte fuck det får dem ikke og spille dem bare op på få spil med høj indsats da det kunne være lige meget for den ikke kunne godkendes sag du jo

Man fik en email fra dem 45 dage efter nu har vi godkendt den og du kan udbetalt hvad der gør mig meget sur og ved det ikke er lovligt og ikke vil godkende bare for en kunde vinder stort. Og har jo ikke send noget andet til dem ind det jeg gjorde fra start af og ved det er mere ind nok til og få en konto godkendt nemid og sygesikringsbevis....

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

It seems it's casino's policy not to react on complaints publicly. Alternatively, you can write to license authority, here is the email mail@spillemyndigheden.dk or contact the casino directly.

The casino can reopen this complaint anytime.