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They blocked my account after asking to withdraw 606 euros. I can't speak to anyone from the relevant department despite giving me appointments that they don't respond to.

Mi hanno bloccato il conto dopo aver richiesto di prelevare 606 euro. Non riesco a parlare con nessuno del dipartimento competente nonostante mi diano appuntamenti alla quale non rispondono.

Dear Giacomo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Did you receive any explanation from the casino why your account has been closed? Have you verified your account successfully and withdrawn any winnings in the past?

Furthermore, if there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

No, I have not had any reasons, they have only been saying for days that I have to speak to the competent department but the department is never available (it does not want to speak is evident). They always copy the same message to me and try again after 2 hours. I have never withdrawn.

No non ho avuto alcuna motivazione, dicono solamente da giorni che devo parlare col reparto competente ma il reparto non è mai disponibile (non vuole parlare è evidente). Mi copiano sempre lo stesso messaggio a riprovare dopo 2 ore. Non ho mai prelvato.

Thank you very much, Giacomo, for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

We will now try to get in touch with the casino and ask them to join here to help you resolve your issue.

Resolved. I closed everything.

risolto. ho chiuso tutto.

Dear giacomo,

Thank you for letting us know that your issue have been resolved. Please do not hesitate to contact us if you will come across any trouble in the future, we will gladly help.

Best regards,

Nick

Casino.guru