Bet555.casino - Povlačenje igrača je odloženo zbog zahteva za verifikaciju.

hi iv recently signed up for bet555 and all was going smoothly until withdrawal, iv attached email to this. I’m fine with giving them all information needed but is it normal to ask for me to make a video to send them. Seems abit odd

Dear ashleighbennett18,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bet555.casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was restricted?
• Could you please explain the nature of the allegations against you?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Have you previously withdrawn funds from this online casino?
• Have you previously submitted documents required for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hi

thanks for your response.

so I only opened an account with bet555 roughly about a week ago.

the allegations were apparently the anti fraud team has flagged it up for fraud and apparently highly irregulated game play pattern.

i had no bonuses.

no iv not withdrawn anything from this casinos.

and finally no documents were required when i opened it.

thanks

Iv just noticed aswell it’s not bet555.co.uk it’s bet555.casino just so the complaint goes to the right site

Hi just to add I verified myself with the method they asked but no correspondence at all from them. I think it’s a scam site to be honest so I’m not getting my hopes up. If any more details you require then feel free to ask me.

thanks

There absolute scammers.

fraudsters at there finest

Thanks for the update.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Did the casino specify which internal policies you were in breach of?
• Did the casino confiscate your winnings of £1000?

Please let me know.

Thanks for your response

my account was opened on the 12/04/2025 and blocked me shortly after withdrawal on the 14/04/2025. Roughy 2 maybe 2 days I had the account.

The only games I played were slots and slots only.

no bonus money was played with because I opted out of bonuses.

Irregular and suspicious activity apparently.

Yes they told me I’m not getting it for this reason. Iv attached there last email

Thank you very much, ashleighbennett18, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello there,

Thank you ashleighbennett18 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Bet555.casino for their help in resolving this complaint. We would like to know why were the player's winnings confiscated and what can we do to help resolve this issue.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter