NaslovnaPritužbeBETANDYOU Casino - Povraćaj novca za greške igrača je odložen.
BETANDYOU Casino - Povraćaj novca za greške igrača je odložen.
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BETANDYOU Casino
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Sigurnosni indeks
Zajedno sa našom metodologijom recenzija, mi smo izračunali Sigurnosni indeks kazina baziran na više od 20 faktora, uključujući finansije, fer Uslove i pravila, prigovore igrača i drugo. Što je viši Sigurnosni indeks, veće su šanse da vam vaši dobici budu isplaćeni.
Poslato:
04/10/2024
|
Slučaj je zatvoren : 24/10/2024
Slučaj je zatvoren
Naša presuda
Nedostatak dokaza od strane igrača
ODBIJENO
Rezime slučaja
pre 1 meseca
Prevod
The player from Portugal reported errors in the casino's software that caused a loss of his stake without gameplay. Although support acknowledged the error and promised a refund, none were processed, and subsequent errors were ignored. The Complaints Team noted that the casino had not accepted the player's claim and considered the provided evidence insufficient, attributing the issues to potential connection problems on the player's side. Consequently, the complaint could be rejected due to a lack of concrete evidence supporting the player's claims.
Igrač iz Portugala je prijavio greške u softveru kazina koje su prouzrokovale gubitak njegovog uloga bez igre. Iako je podrška priznala grešku i obećala povraćaj novca, nijedna nije obrađena, a naknadne greške su ignorisane. Tim za žalbe je primetio da kazino nije prihvatio zahtev igrača i smatrao je date dokaze nedovoljnim, pripisujući probleme potencijalnim problemima sa vezom na strani igrača. Shodno tome, žalba bi mogla biti odbijena zbog nedostatka konkretnih dokaza koji bi potkrepili tvrdnje igrača.
Ovo nije ista pritužba kao prethodna. Ovo je deo koji nije adresiran, zamolio bih da se ne briše.
Nekoliko grešaka u softveru/igricama dovelo je do toga da sam izgubio ulog a da nisam ni igrao igru. Podrška je prepoznala grešku na prvom mestu, obećala povraćaj novca, ali nijedna nikada nije obrađena.
Nakon toga, sve ostale greške su zanemarene i nijedan povraćaj novca nikada nije obrađen, iako podrška kaže da će greške u igri biti poništene i povraćaj sredstava dospeo.
This is not the same complaint as the previous one. This is the part that was not adressed, I would kindly request for it not to be deleted.
Several errors in the software/games, resulted in me losing my stake without even playing the game. Support recognize the error at 1st, promised a refund, but none was ever processed.
After that, all the other errors were ignored, and no refund were ever processed, even though support says Errors on the game will be Voided and refunds due.
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem. Možete li proslediti relevantnu komunikaciju zajedno sa istorijom igara u Ekcel formatu na nikolas.b@casino.guru ? Obavestite tačno vreme incidenta.
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to nikolas.b@casino.guru? Please advise the exact time of the incident.
Nemam svoju istoriju igara u Ekcel formatu. Kazino takođe ne ide ni na jedan zahtev, tako da mislim da nije moguće. U svakom slučaju, poslaću vam komunikaciju koju imam sa kazinom, kao i snimke ekrana za greške, gde je greška jasno vidljiva.
Obavestite tačno vreme incidenta.
Igra mi ne dozvoljava da proverim zapise od pre više od mesec dana. Ne znam tačan datum, ali većina grešaka se dogodila od februara do maja. Naročito krajem februara, početkom marta i maja.
Mogu vam reći da sam prvi put kontaktirao podršku u vezi sa ovim pitanjem 26. februara. Do sada sam nekoliko puta naišao na grešku i primetio sam da kada pritisnem OK, igra se prekida i ulog nije vraćen. Zato sam počeo da pravim snimke ekrana svaki put kada bi došlo do greške.
Dear Nick,
I do not have my game history in Excel format. The casino also doesn't attend any request, so I don't think it is possible. Either way, I will send the communication i have with the casino, as well as the screenshots for the Errors, where the error is clearly visible.
Please advise the exact time of the incident.
The game does not allow me to check records from over 1 month ago. I don't know the exact date, but most of the errors occured during February to May. Especially in Late February, early March and May.
I can tell you that the 1st time I contacted support regarding the issue was on the 26th February. By now, I had encountered the error a couple of times and I noticed that when I pressed OK, the game would disconnect and the stake wasn't refunded. That's why I started to take screenshots every time there was an error.
Dobio sam poruku 3 puta "Uspostavljanje veze", a nakon toga se pojavila greška, pritisnuo sam ok i igra se prekinula. Kada sam ponovo pokušao da se pridružim igri, ako sam želeo da nastavim da igram, morao sam da započnem novu rundu. Nisam vratio ulog nakon greške.
Takođe možete videti, da mi je kazino rekao da će vratiti runde ili ulog za 48 sati. Ovo se nikada nije desilo. Posle ovoga, svaki put kada sam imao grešku i tražio pomoć od podrške, oni su uvek govorili da ne snose odgovornost za greške i neće biti povraćaja.
Srdačan pozdrav
I received the message 3 times, "Establishing connection", and afterwards the error popped up, i pressed ok and the game disconnected. When i tried to join the game again, if i wanted to keep playing, i needed to start a new round. I didnt receive the stake back after the error.
You can also see, that the casino told me, they would return the rounds or the stake in 48Hours. This never happened. After this, every time I had an error and asked the support for help, they always said, they were not liable for errors, and there would be no refunds.
Ako nema dokaza koji potkrepljuju ovo pitanje, nažalost, ne možemo više ništa da uradimo, posebno s obzirom na vreme koje je prošlo od incidenta. Greške koje ste naišli su možda uzrokovane problemima sa vezom na vašoj strani, a bez dokaza koji bi dokazali suprotno, nismo u mogućnosti da vam dodatno pomognemo po ovom pitanju.
Preporučujemo da se obratite direktno provajderu igara ili autoritetima za licenciranje kazina za dodatnu podršku.
Postoji li još nešto sa čime vam možemo pomoći?
pozdrav,
Nick
Hello Gambler123,
If there is no evidence to support the issue, unfortunately, there's nothing more we can do, especially considering the amount of time that has passed since the incident. The errors you experienced may have been caused by connection issues on your end, and without evidence to prove otherwise, we are unable to assist further in this matter.
We recommend reaching out directly to the game provider or the casino's licensing authorities for additional support.
Možete jasno videti da je podrška priznala grešku i rekla da će vratiti ulog. Napravio sam snimak ekrana grešaka, to definitivno nije sa moje strane. Greška jasno kaže da se obratite podršci, što sam i učinio. Moja veza je uvek dobra, nije bila 100% na mojoj strani.
Betandiou je prevara, kaže jedna od Master licenci na Kurasau.
Svi dokazi su tu, čak su i blokirali pristup mom nalogu, krajnje je nepravedno samo reći „bez ikakvih dokaza", kada se kazino trudi da me prevari.
Šta još treba da vam pružim?
You can clearly see the support acknowledged the error and said they would refund the stake. I took screenshot of the Errors, its definitely not from my side. The error clearly says to contact support, which I did. My connection is always good, it was 100% not on my side.
Betandyou is a scam, said by one of the Master licenses in Curaçao.
All the evidence is there, they even blocked the access to my account, its extremely unfair to just say "without any more evidence ", when the casino is doing their hardest to Scam me.
Više je nego očigledno da su ovi "specijalisti" specijalizovani samo za umetnost prevare, obmanjivanja i odlaganja svojih igrača. Uspešno su mi rekli da će mi refundirati, 2 nedelje su prošle bez povraćaja, podržali su svoju reč (Kako nisam video da će ovo doći znajući da nisu verni). Ovo je taktika koju koriste prevara kazina bez dobre reputacije, što je slučaj, javite ako vam treba još dokaza. Iako su blokirali pristup mom nalogu, imam sačuvane snimke ekrana sa dokazima.
Evo vam još dokaza, priznali su grešku, pa čak i nakon što su tvrdili da će obraditi povraćaj novca, počeli su da tvrde da neće, na osnovu pravila koje kaže „Greške u igrama = PONIŠTAVANjE KLADE"
VOID BET = Povraćaj uloga
Nadam se da je ovo više nego dovoljno dokaza. Više je nego jasno. Imam dokaz o greškama, dokaz o priznanju grešaka i dokaz da su rekli da će obraditi refundaciju. Činjenice su sve tu.
Pozdrav
Dear Nick,
Its more than obvious that these "Specialists" are only specialized in the Art of Scamming, Deceiving and delaying their players. They successfully said they would refund me, 2 weeks went by without a refund, they went back on their word (How did i not see this coming knowing they are not trustworthy). This is a tactic used by Scam casinos without a good reputation, which is the case, please let know if you need any more evidence. Even though they blocked the access to my account, I have screenshots saved with the evidence.
Here you have more proof, they acknowledged the error, and even after claiming they would process a refund, they started claiming they would not, based on a rule that says " Errors in the games = VOID BET "
VOID BET = Refund of stake
I hope this is more than enough evidence. It's more than clear. I have proof of the Errors, proof of the admission of the Errors and proof that they said they would process a refund. The facts are all there.
Poštovani administratore. Ovaj igrač je već poslao 2 žalbe preko vlasnika licence i mi smo dobili spor. Takođe je bio veliki broj pisama na našu poštu, gde je dat odgovor na svako pitanje. On nastavlja da šalje neželjenu poštu u svim javnostima i resursima. Više puta je dobijao potpune i sveobuhvatne savete.
Dear administrator. This player has already sent 2 complaints through the licensee, and we won the dispute. There were also a large number of letters to our mail, where an answer was provided for each question. He continues to spam on all publics and resources. He has been repeatedly provided with full and comprehensive advice.
Уважаемый администратор. Данный игрок уже отправил 2 жалобы через лицензиата, и мы выиграли спор. Также было большое количество писем на нашу почту, где был предоставлен ответ по каждому вопросу. Он продолжает спам на всех пабликах и ресурсах. Ему неоднократно была предоставлена полная и исчерпывающая консультация.
Ovo je lažno. Oni se pozivaju na drugu žalbu, koju ja u ovoj žalbi ne pominjem ništa u vezi sa njom. Kao što sam rekao Betandiou putem e-pošte, ako mogu uspešno da reše moju žalbu, biće mi više nego drago da odbacim svoju žalbu ovde.
Ne želim ništa više od moje žalbe da se reši, ali moje vreme igranja tamo, kao što vidite iz više dokaza, bilo je apsolutna noćna mora, od Platforme, do igara i njihovog tima za podršku, i sve što radim je da upozoravam sve , sa odgovarajućim dokazima, za probleme na BetAndIou. Pošto ne mogu da postignem pravdu, najmanje što mogu da uradim je da upozorim druge.
Kao što sam rekao u svom prvom postu u ovoj žalbi, ovo je deo koji ranije nije bio obrađen.
Što se tiče neželjene pošte i navodnih odgovora, ovo je još jednom Netačno. Oni nazivaju neželjenu poštu objavljivanjem dokaza o njihovim pogrešnim postupcima. Nikome i nigde nisam poslao spam i nisam dobio nikakav odgovor. Svi njihovi odgovori su bili automatizovani i kopirani i nalepljeni. Takođe, blokirali su moj nalog tokom ove žalbe kako mi ne bi dozvolili da preuzmem dokaze u vezi sa mojim problemom.
Molim vas, omogućite nepristrasan pristup i pomozite mi da povratim novac koji je neopravdano vraćen. Ovaj Crooked kazino me je prevario od hiljada.
Napominjemo, spor koji oni pominju nije dobijen, već je odbačen zbog laganja na njihovoj strani. Vaš kolega koji je preuzeo moju prethodnu žalbu je imao pristup ovome, pošto sam mu odmah dostavio dokaze. Takođe, CasinoRevievs, CasinoMeister su izdali upozorenja protiv BetAndIou, molimo vas da ne tvrdite da sam "spam", kada su upozorenja protiv vas s pravom izdata.
Spreman sam da rešim svoju žalbu sporazumno, ali sam BetandIou bio maltretiran i ozbiljno ignorisan.
Dear Nick,
This is false. They are referring to the other complaint, which I am not mentioning anything related to it in this complaint. As I told Betandyou through email, if they can successfully resolve my complaint, i will be more than glad to drop my complaint here.
I want nothing more than my complaint to be solved, but my time playing there as you can see from the multiple evidence was an absolute nightmare, from the Platform, to the games and to their support team, and all I am doing is alerting everyone, with the corresponding evidence, for the problems at BetAndYou. Since I can't get any justice, the least I can do is warn others.
As I said in my 1st post in this complaint, this is the part that was not adressed previously.
Regarding the spam and the supposed answers, this is once again False. They refer spam as posting evidence about their Wrongdoings. I have not spammed aanyone or anywhere and I have not received any answer. Their answers were all automated and copy and pasted. Also, they blocked my account during this complaint in order to not allow me to retrieve evidence regarding my problem.
Please, provide an Unbiased accessment and help me retrieve the money that was Unjustified not refunded. I have been scammed out of thousands by this Crooked casino.
Kindly note, the dispute they are referring was not won, but rather dismissed due to Lying on their side. Your colleague that took over my previous complaint, had access to this, as i promptly provided him with the evidence. Also, CasinoReviews, CasinoMeister have issued warnings against BetAndYou, please do not claim I am "spamming", when warnings have been rightfully issued against you.
I am willing to solve my complaint amicably, but I have been mistreated and severely Ignored by BetandYou.
Kao što vidite, Fondacija za prava potrošača na Curacao-u može da garantuje da je primljen veliki broj pritužbi na BetAndIou. Ne mogu da odustanem od ovog pitanja dok ga BetAndIou uspešno ne reši. Ako su voljni da mi se obrate, bilo putem e-pošte ili ovde, i reše moj problem, odbaciću svoju žalbu i poslati poruku FpK-u o tome da BetAndIou reši moj problem.
Sve što tražim od BetAndIou je da budete iskreni i rešite moj problem. Imam sve dokaze da ste rekli da ćete mi vratiti novac, ali ste onda povukli svoju reč. Ako želite dobru reputaciju, trebalo bi da se dobro odnosite prema svim svojim igračima i rešite njihov problem sa svojom platformom. Pogotovo kada ste rekli da ćete ih rešiti, ali ste povukli svoju reč nekoliko nedelja kasnije.
Srdačan pozdrav
As you can see, The consumer rights Foundation in Curaçao, can vouch that there have been a high number of complaints received about BetAndYou. I am unable to drop this matter until BetAndYou has successfully resolved it. If they are willing to reach out to me, either through email or here, and solve my problem, I will drop my complaint and email FpK about BetAndYou solving my issue.
All I ask BetAndYou is to be Honest and solve my problem. I have all the proof that you said you would refund me, but then went back on your word. If you want good reputation, you should treat all your players well and solve their issue with your platform. Especially when you said you would solve them, but went back on your word a few weeks later.
Kazino nije potvrdio da je vaša tvrdnja tačna. Samo su naveli da će vaša žalba biti prosleđena stručnjaku na dalje razmatranje.
Pored toga, snimci ekrana koje ste dali iz igara nažalost nisu relevantni, jer su problemi koje oni prikazuju možda uzrokovani problemom sa vezom na vašoj strani.
S obzirom na dostupne informacije i nedostatak konkretnih dokaza koji potkrepljuju vašu tvrdnju, možda ćemo biti primorani da odbijemo vašu žalbu.
Srdačan pozdrav,
Nick
Dear Gambler123,
The casino has not acknowledged that your claim is correct. They have only stated that your complaint will be forwarded to an expert for further review.
Additionally, the screenshots you provided from the games are unfortunately not relevant, as the issues they depict may have been caused by a connection problem on your end.
Given the available information and lack of concrete evidence supporting your claim, we may be compelled to reject your complaint.
Best regards,
Nick
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